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Hi Jesse, thank you for your recent inquiry with The Home Depot. The pause feature should only be available for this product if you are looking to pause one or both of the included shower heads, rather than pausing a different shower head altogether. You may need to partner with a licensed plumber to see if closing off one of the waterlines or modifying an existing waterline is a possible solution. We appreciate your business and look forward to serving you in the future.
You have installed it incorrectly. The nut and the diverter should counter balance each other so the diverter will not turn. Read the instructions and see if that helps. If not call customer service at 908-862-8090
They are made out of metal. This is really a great shower head. I love it.
Yes
No but I did use the tape that was supplied with all the connections and had no leaks
I'm sure you can, but without seeing it i cannot guarantee it.
The parts are made in China but is overseen by a Quality Control Team so it meets US Standards,
2.5 GPM
No it does not.
If by diverter pipe you mean the pipe coming out of the wall....I had the same problem, it was more of a seap while only one head was running. I had a plumber come look at it, he took out the screen gasket & put the regular one in, plus taped it.