A: Will you please call our customer service for help in trouble shooting, you can reach us 8.00 - 17.00 Cst, 972 871 8000 option 2.
A: Possibly not enough sun to charge. Or one set I had it was the internal battery not having proper contact. I opened it and readjusted.
A: Yes. They should be removed for the winter. Water collects on the lights, pads and the solar panel and water expands when it freezes and could cause damage that would render the lights inoperable. These are very nice to look at but the sun bleached the color out of the flowers faster than I expected. I wouldn't count on these being a long term decoration. Removing them for the winter will extend the life of the colors as well as protect against freeze damage.
A: I've left mine in place through winter and frozen pond. 1 set still worked in spring, the other 2 didn't.
A: Yes, please. You should remove them for winter.
A: There were no instructions with the set I bought, so I'm not sure how I got them to work. I opened the back to see if there is an activation or on/off switch or button as is usual with solar light doo-dads. There is not. And then I made sure that when I replaced the back, I lined up the tabs and screwed it securely and set them in the sun for about and hour, put them in my new patio pond, and WALLAH!, they came on after dark. From what I've seen at the bit "A" sight reviews, you plop em in the pond. Good Luck!
A: They never will! I’d return them if you can.
A: Yes very well
A: Yes, they float at the surface.
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