Wow how surprised of your problem. We purchased a new one and installed it ourself and it works fantastic. Only food for thought if you have a thick lid cover maybe it is not opening far enough to stay up. We just love ours.
Thank you for taking the time to share your feedback and we apologize for any inconvenience that was caused. Your concern will be escalated with our quality control team. Please contact our customer service at firstname.lastname@example.org to discuss a warranty. Your case number is 223392. We take a pride in manufacturing quality products and your satisfaction is very important to us. We look forward hearing from you.
This is all I could find. If you have any questions, please contact Bemis Customer Service at 800-558-7651.
oldemcd, Thank you for your interest in Bemis products. Regretfully, we do not offer a Round seat with a larger opening. Kindest Regards, Bemis Customer Service
Craig, I would suggest looking at the 1100EC. This seat has the dimensions you are looking for but you do lose the Slow Close feature. You can visit our website www.toiletseats.com to compare features. Kindest Regards, Bemis Customer Service
I would think you could get them directly from Bemis.
I’m not sure, but I’m thinking it will allow you to unscrew it. But honestly this may be your last toilet seat. It’s so high quality.
I would think that was just a flaw in that particular piece. i would exchange it because the one I purchased was very solid and sturdy.
yes. they have SS screws. measure your bowl to make sure the bolts are long enough. mine came with 2" bolts and it didn't fit. I called Bemis and they sent me the 3" bolts which worked perfectly.
Yes it’s real