Hello
We appreciate your feedback on the WM425 and are sorry to hear about the issue you are having with your product.Â
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.Â
Please email us at wecare@sbdinc.com and reference ticket # 4370400​. We look forward to hearing from you.
BLACK+DECKER®​ Support