1/3 HP Combination Unit with Emergency Backup Sump Pump System
- Fits both wet cell and maintenance-free AGM batteries
- Compact design fits into tight areas of use
- Includes controller, charger, float switches, backup pump
Product Details
Specifications
Questions & Answers
29Questions
Q:I need a pump with a 4 inch base or inlet
by|Apr 2, 2020
1 Answer
Q:My Watchdog is setup but squeals all the time unless I unplug the battery backup. I am then worri...
by|Mar 22, 2020
1 Answer
Q:Can these pumps be completly submersed under water?
by|Feb 1, 2019
4 Answers
Q:Hello: I am thinking of placing an order online as its not available in local stores, does this c...
by|Jan 2, 2019
5 Answers
Showing 1-4 of 29
Jul 3, 2020
We bought this combo in 2017 and saw the aluminum case of the primary pump disintegrate by the th...
We bought this combo in 2017 and saw the aluminum case of the primary pump disintegrate by the third year. Prior to that, we had a similar Basement Watchdog combination unit, which lasted only a year or so longer before that primary pump disintegrated. I had hoped the first situation was an anomaly, but apparently not. Both times, the plastic backup pumps looked dirty, but were not shedding their case metal like the primary pumps.
I suspect that the rapid deterioration may be because (due to the legacy plumbing in our older home) the pump is handling laundry water along with ground water. The pump we'd had prior to the Watchdogs (it was from a different manufacturer) had been uneventfully in place for over 8 years, though, so I am disappointed by the short lifespan of these units in the same conditions. I only replaced that 8+ year pump with the first combo unit because I liked the idea of having a backup and wanted to be proactive.
I still do like the idea of having a backup, so I called Glentronics support to explore options. From talking to the support person, I got the impression that the pump on this combo unit is only intended to handle clean water (e.g. ground water.) The part of the case that eroded so badly is (I think) made of aluminum. He recommended their BWSS model, which is made of stainless steel. So, I just bought one of those and bought a new backup pump (BWE) separately. I assembled my own "combo", and am hoping the stainless steel model will give me more than 3 years.
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Response from WatchdogJul 7, 2020
Thank you for your feedback! I know you already spoke with our service team and from what you described the laundry water may have been affecting that primary pump. If you have any other problems or questions about the new primary or backup pump you purchased please let us know. We can be reached at 800-991-0466 option 3.
Mar 6, 2020
very disappointed
We bought Watchdog as we needed coverage when the power went off. so we purchase the basement watch dog in June 2017. we had to put the previous sump pump back in the other day as their is a hole in the wall of the big watchdog pump. Also the Watchdog pump out time is very short which makes the pump have to pump out way more. I can't
believe the poor quality of this product. I would not recommend this product
by
Response from WatchdogMar 6, 2020
We are sorry to hear you're having a problem with our system. Please contact our customer support team at 800-991-0466, option 3 so we can take care of this for you. We are available to take incoming calls from 9am - 5pm CT Monday through Friday.
Customer review from homedepot.caApr 16, 2019
Easy install. 1/3 HP main pump ok, but not backup!
When I test the backup, the motor runs for about 45 seconds and shuts by itself. Bottom is in water but it is not sucking the water. Just a humming sound. Not great for $900 investment for peace of mind. Waiting for solution from Glentronics.
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Response from WatchdogApr 16, 2019
If you are having trouble with the backup pump not running, there could be a number of causes. I would recommend contacting our customer support team at 800-991-0466, option 3 for troubleshooting. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.
Customer review from homedepot.caDec 11, 2018
So far so good. Quiet Pump. Very easy to install. My only conpkicom is the where it plugs in to m...
So far so good. Quiet Pump. Very easy to install. My only conpkicom is the where it plugs in to my gfi the watchdogs box and the 12v pump charger don't fit very well in the same outlet. Over all happy the 12v pump works great and I do like the information center. I did not buy the watchdog battery I went with a deep cycle from an auto parts store and got a better battery. .... Picture is before I cleaned up wiring just testing it out.
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Aug 29, 2018
The concept is great but in reality the quality just isn't there. The float started sticking regu...
The concept is great but in reality the quality just isn't there. The float started sticking regularly after only a year. Home Depot couldn't sell just a float so I had to order one online. Then less than a year later the main pump started spewing most of the water back into the pit through three holes that had blown out of the casing right in the middle of a big storm. The backup pump was overwhelmed and could not keep up. So after $290 for the system I have just spent another $450 within less that 2 years for a plumber to come out at night and install a $150 pump (which he says is a better pump anyway).
Not impressed at all !!!
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Response from WatchdogAug 31, 2018
Sorry to hear about the problems you had with our system. If you haven't already, I would suggest calling our service team at 800-991-0466 option 3. It sounds like the system was still under warranty when you started having problems so we should still be able to help you out in some way.
May 10, 2022
Great unit but not compatible with the wifi box
Nice unit overall, my only complaints are it isn't compatible with the Basement Watchdog wifi box and the pipe comes up out of the center of the unit as opposed to the edge like most sumps, so I had to make a few 90s to plumb it out of my pit as my pipe is about 2 inches from the pit wall. Set up with battery was simple.
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Customer review from homedepot.caJan 22, 2022
Not Worth It
I bought this 20 months ago. Comes with a 2 year warranty. Last week it failed miserably. Not only did the main pump fail, the smaller backup pump failed also spewing water all over my basement. Home Depot refused to honour the warranty and said to send it back to manufacturer. 2 years later who has the receipt? Not impressed.
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Response from WatchdogJan 24, 2022
We are very sorry to hear you had a problem with this system and got water in your basement. If water was shooting out from somewhere it sounds like you had a detached pipe that maybe came loose from the rubber union. We can definitely help with getting your system back up and running and recommend you contact our service team for assistance. We can be reached at 800-991-0466 option 3 and are here to help from 9-5 Monday - Friday central time.
Customer review from homedepot.caMay 7, 2021
Pump
Easy to install and does the job. Have not had to test the battery backup yet but it’s great peace of mind. Bonus is its much quieter than the builder grade pump I had before. The old pump you could hear it running from upstairs but this one we never hear running. A bit pricey with the AGM battery but you get what you pay for.
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Customer review from homedepot.caApr 18, 2021
Peace of Mind
Love this combination sump pump. Easy to install and works great. Definitely worth the price to have the protection and peace of mind.
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Customer review from homedepot.caApr 9, 2021
Does What It Is Meant To Do
I bought this one to replace an identical unit that lasted five years before the main pump failed. The battery backup saved our basement last summer during a power outage when many of our neighbours flooded.
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Customer review from homedepot.ca