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Internet #301381269

Model #BW-WIFI

Store SKU #1003053822

$12740
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  • Provides the status of your battery backup sump pump system
  • Can connect wirelessly via your home Wi-Fi network
  • Supports dry remote terminal contacts or USB data port connection
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Frequently Bought Together

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Price:
$12740

Product Overview

Communicate with your sump pump system while away from home and be notified of the current status with Basement Watchdog Wi-Fi Module. The Wi-Fi Module sends e-mail, text and status alerts to your phone, tablet or computer with no monthly or yearly fees or subscriptions. Easily connect to compatible Basement Watchdog systems using the data port or dry contacts.

Info & Guides

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Specifications

Dimensions

Product Depth (in.)
1.25 in
Product Height (in.)
2.75 in
Product Width (in.)
5.0 in

Details

Brand Compatibility
Basement Watchdog
Connectivity
Wireless
Pack Size
1
Product Weight (lb.)
.25 lb
Returnable
90-Day

Warranty / Certifications

Manufacturer Warranty
1 Year limited

Questions & Answers

Typical questions asked about products:

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Customer Reviews

  • 3.6
    out of 94 reviews
  • 61%recommend this product
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Showing 1-10 of 94 reviews
App / Software is garbage
First one I bought would not stay connected. Second one is at least staying connected. But its only been a week. 10 hrs. after I disconnected the first one, I got a alert saying my sump was disconnected. 10hrs, think how much your basement would be underwater. Still can not remove the broken one from the app, had to contact customer service, and they sent me a email saying they removed it, It Is still there. Cords are way to short to reach outlet and control box. If you already own their sump pump, you know how stupid their control box and transformer barely plug into a standard outlet. Well now you need another outlet for this. The only alert the app gives you is 1) working property, 2) disconnected. Nowhere worth a 100+ dollars. DOES NOT TELL YOU BATTERY LVL, DOES NOT TELL YOU IF YOUR PUMP IS RUNNING. DOES NOT TELL YOU HOW OFTEN YOUR PUMP IS TURNING ON. Garbage, Garbage, Garbage.
by
Response from WatchdogSep 15, 2021
We’re sorry to hear you have had some issues with the Wi-Fi module and appreciate your feedback on our products. The module will give more notifications then what you’ve described. If you are not receiving the correct notifications, something may not be setup correctly with how the module is connected to your backup system. For the cables, if they are too short for what you need we do offer extension cables for the system. I would recommend using a power strip or surge protector if your outlet doesn’t have enough receptacles to plug everything in comfortably. We would be happy to address all these issues with you and further help getting things with our Wi-Fi module working correctly. Please call our customer support team when you have a chance at 800-991-0466, option 3 and ask to speak with one of our Wi-Fi specialists who can assist you with these things. We are here to help from 9am - 5pm CT Monday through Friday.
    1 person found this helpful
    so far so good
    Our 17-year-old sump pump went out and we got seepage in the basement during recent storms. We bought the Basement Watchdog Combo system, the Maintenance Free back-up battery (I'm an old lady and don't like messing with batteries in a crawl space!) and the wi-fi module. Our contractor had the old pump removed and the new one installed and tested in less than an hour. I handled the wi-fi app installation on both my husband's Android phone and my Apple phone. I got a bit stuck following instructions in the 12-page Wi-Fi Module Instruction Manual, but then I noticed the one-page WiFi Module QuickStart Guide. Following those instructions, I had it connected and setup on both phones in 10 min. And I can hear the sump pump already at work. What a relief! I'm posting a photo to show what the connected app looks like on my phone.
    by
      • Recommended
      1 person found this helpful
      We finally had our Backup Sump Pump Installed along with this WiFi Module and it's working great ...
      We finally had our Backup Sump Pump Installed along with this WiFi Module and it's working great so far. The WiFi module was a breeze to connect, setup and complete the registration etc. My best advise would be to put your smartphone in the Airplane Mode, Turn on the WiFi and Follow the instructions or the setup video on their web site and if all works well, should not take more than 2-3 minutes to get it all done.
      by
        • Recommended
        1 person found this helpful
        For those of you having issues with getting this connected to WiFi, i'd like to make a few sugges...
        For those of you having issues with getting this connected to WiFi, i'd like to make a few suggestions that you should try (and that Glentronics support should know but apparently don't). 1) Ideally you should set this module up from a Windows based laptop or a Chromebook using Chrome to access the internal configuration on the device. (Mac's probably work, but I've only been in IT for 20+ years, so i don't get how they work). It literally took me 3 minutes to configure this from my PC after I stopped trying to use my android Mobile phone... ...but if you still want to try to configure with your phone, do/know the following: 2) Make sure you TURN OFF you Mobile Data antenna/service on your cell...this is not unique to configuring this IoT device. You only want one network path from your cell to this Module and that MUST be WiFi. If this all sounds like gibberish to you, read point #1 again. Heck, turn of Blue Tooth, NFC and GPS if you'd like. 3) I ran into a rendering issue with the Wifi Network selection drop down box after getting my Android phone connected in the Chrome mobile browser. None of the nearby network appeared in the box and the manual configuration was wonky (I think it used some oddball term for the SSID or Security Type - Glentronics, get you act together)...once again, you'll make your life much easier if you just go with a PC to configure. Other than that, this device is great. No charge for the service and a bit more piece of mind that my house built on a former swap won't flood out the finished basement again.
        by
        • Verified Purchase
        • Recommended
        9 people found this helpful
        Easy install, works as advertised! Suggest also adding battery backup for house wireless router, ...
        Easy install, works as advertised! Suggest also adding battery backup for house wireless router, etc, as it has to be working during power outage in order for BWD WiFi Connect to send messages.
        by
        • Verified Purchase
        • Recommended
        2 people found this helpful
        by
          It is easy to setup. It works but only supports...
          It is easy to setup. It works but only supports popular email address like gmail or yahoo. My email is att and it did not send at all.
          by
          Response from WatchdogJan 5, 2022
          Sorry you are having a problem using your Att email with our Wi-Fi module. We aren't aware of any problems with Att email addresses so I would recommend contacting our service team so we can help get this problem solved for you. We can be reached at 800-991-0466 option 3.
            Permanent loss of connection
            Purchased August 2021, worked perfect up until a week ago when it randomly lost connection and will not hold connection after reboot more than 5 minutes. Based on the features, it isn't worth replacing. I will just use some smart water sensors instead.
            by
            Response from WatchdogDec 23, 2021
            We are sorry to hear you are having connection issues with our Wi-Fi module. Sometimes, if a setting has changed on your router or firewall, it can affect the connection to our module. I would recommend contacting our customer support team so we can trouble shoot this with you to solve the problem. We can be reached at 800-991-0466, option 3 and are here to help from 9am - 5pm CT Monday through Friday.
              Won't stay connected now.....
              I purchased this roughly 5 months ago, had not had any issues up until 4 days ago....My internet went out and since then it disconnects once per day every day and at any time of day. Unplugging and plugging power back in restores it until the next day...
              by
              Response from WatchdogDec 17, 2021
              We are sorry to hear you are having connectivity issues with this module. You should contact our customer support team at 800-991-0466, option 3 so we can troubleshoot and resolve the issue. We are available to take incoming calls from 9am – 5pm CT Monday through Friday.
                Very poor value for money. Outdated app.
                Extremely overpriced and terrible software. It’s like something from the 1980’s. There’s no history, 90% of the options are marketing and you have to wade through a bunch of choices to see status. The wifi reliability is pathetic, 25’ from a router that works for everything else and the thing has at least one wifi connection alarm daily. Overall, it does what it says, but very badly and at an outrageous price.
                by
                Response from WatchdogDec 8, 2021
                Sorry to hear your unhappy with our product and are having trouble with connection reliability. We would like to help assist you with the issues you're having. We are here to help and our service team can be reached at 800-991-0466 option 3.
                • Verified Purchase
                Showing 1-10 of 94 reviews