We are sorry to hear of the issue you're experiencing with your product. We would like to provide assistance towards a solution following troubleshooting. Please contact us by chat or call in at 800-528-9131. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST.
Thank you for being a customer and for taking the time to review our product. We appreciate your feedback and will be shared with our team.