specialorder from the manfactureswebsite
You have to go through the manufacture of the grill and that is, I believe Charbroil. The name should be on the grill somewhere.
What is the brand name of you gas grill? What ever the brand name is, that is where you must contact for parts.
No, this item uses only propane fuel.
What ever the grill you purchased I'm sure it has a name on it therefore, you must send a request to the manufacture of the grill to purchase any replacement parts.
Yes, this grill can be converted to natural gas.
No need for matches or lighter
There are several reasons you aren’t getting propane to the burners. I’m not sure if you’ve used this grill or if it is brand new. The fastest way to determine the problem is to find out where the gas stops. Use proper safety measures and troubleshoot outside, away from sparks or flames. You can detach the hoses, valve assembly, burners etc one at a time. Turn gas on briefly to see if gas is getting through. If it is, reconnect and disconnect the next part to see if gas is getting through, and do on. Once the blockage is identified the solution should be easy. If it is new, it may have plastic or other packaging in the line. If it is older, check the valve assembly where it connects to the burners. The gas has to go through a small orifice before it goes into the burners. I once had a small black beetle the size of a pin head that stopped up one of the burners. Check for obstructions. Good luck!