QuicTile 12 in. x 24 in. Enchanting Marble Matte Porcelain Locking Floor Tile (9.6 sq. ft. / case)

We are sorry for your poor experience. In regard to your grout, floated click floors have a flatness requirement of 3/16in in 10ft and problems like you describe can occur when these requirements are not met. An uneven subfloor can cause a number of problems. First, it can make clicking tiles together much more difficult, resulting in a frustrating installation experience. But even more problematic is that it can also disrupt the grout’s drying and curing process, since movement during the curing period can greatly compromise the grout’s strength and integrity.

Once properly dried and cured, urethane grout’s ability to hold tiles together is amazing. It can withstand of use and abuse. It can handle refrigerators moved on 2-wheel dollies, high levels of heavy traffic and even some amount of movement due to non-flat subfloors. But, if its strength is compromised, the grout can crack during movement and use, resulting in the problems you are describing.

In addition to grinding high spots and filling valleys (per the instructions), one of the best ways to ensure a successful installation and long-lasting floor is to follow the drying instructions. A minimum of 24 hours of staying off the floor, followed by 2 more days of light use. If this is not followed, problems like those described above can occur. If there are concerns about the flatness of your subfloor, a good rule of thumb is to double the recommended drying times to a minimum of 48 hours/4 days.

If you have questions about these issues or any others, please call us at 1-877-757-8421. Our trained and caring professionals are here to help. We can help with nearly every problem – but cannot help if you don’t reach out.

Thank you for choosing our product. We understand that every monitor displays colors differently. We offer samples for this reason. If you have any other question please call us at 1-877-757-8421.

We apologize for the complications you had with the installation and appreciate your feedback. We offer our toll-free customer assistance line for anyone having difficulties during installation. We encourage everyone to contact this number to improve their installation experience. There is a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs. Concerning your installation: Chipping is normally not a problem, unless you were tapping directly on the tile. NEVER HAMMER OR TAP DIRECTLY ON TILE. Use a two-headed hard plastic hammer and a click floor tapping block. If against a wall, use a pullbar. Note: wrap the end of the pullbar with tape to prevent chipping. Note that the instructions also suggest using a 6 inch “guide tile” to assist in you in getting an even, easy tapping connection between tile ends. Being a unique hybrid, QuicTile shares the installation techniques of both tile and click floors. The most time-consuming part of ALL click floor installs is the first 2 to 3 rows. You need to look to make sure each plank is fully clicked in and no hairline gap is showing inside the groove. For these and all other questions, please call us at 1-877-757-8421.

Hello Brent, we appreciate you selecting QuicTile for your project and sincerely apologize for any frustration during installation. Our patented system has gone through rigorous rounds of testing to ensure quality and performance of the tile as well as the accessory materials – and that system needs a flat floor. However, for many this is a welcome tradeoff for not having to go through the whole mudded floor process. There is a comprehensive YouTube/HomeDepot video that can be very helpful for those considering QuicTile at https://www.youtube.com/watch?v=KikfOrCcvgs. For these and all other questions, please call us at 1-877-757-8421.

Hello JakeStewart849, we apologize for the difficulty you had with the installation and appreciate your feedback. This product is made for both professionals and DIYers and we offer our toll-free customer service line for anyone having difficulties during installation. Concerning your installation: Being a unique hybrid, QuicTile shares the installation techniques of both tile and click floors. The most time-consuming part of ALL click floor installs is the first 2 to 3 rows. You need to look to make sure each plank is fully clicked in and no hairline gap is showing inside the groove. Note that the instructions also suggest using a 6 inch “guide tile” to assist in you in getting an even connection between tiles. The first 3 rows of ALL click floors must be laid very straight. Hint: do not follow your existing wall as they are seldom straight enough for click floor specs. Once the first 3 rows are in, the rest of the install should flow easily. If you are having trouble with any of this, please contact us so we can assist you. For these and all other questions, please call us at 1-877-757-8421. There is also a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs.

Hello Rachel, we apologize for the difficulty you had with the installation and appreciate your feedback. As with all floating flooring systems, the interlocking stagger is very important to create the structural strength that helps to turn a single tile into an interlocked whole structure. If tiles were lined up, they would pitch up and down individually and in rows, the grout would crack and the tiles gap.

An interlocked whole structure also maintains an even and fluid expansion and contraction action. As for the pattern on the tile surface, since the tile was not designed to line up perfectly, it is a random placement method which creates a more realistic, natural effect. We don’t recommend mixing different installation methods when it comes to flooring, but we would like to assist in any way we can. Please call us at 1-877-757-8421, and we will gladly assist you