Hello 49820, we are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, we strive to provide complete customer satisfaction and quality products that deliver the expected performance. We would greatly appreciate the opportunity to work with you directly to resolve the issue.
At your earliest convenience, please give us call between the hours of 7AM – 8PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Tech Specialist with your personal ticket number 357119, so that we can resolve your issue promptly. If you’d prefer to email, our contact is bz@byjasco.com and please include your personal ticket number (357119) in the subject line. We look forward to assisting you in resolving this issue.