Everly 24 in. Towel Bar in SpotShield Brushed Nickel

A:  Connie, thank you for your question.  We are committed to providing safe, quality products that meet or exceed government and industry standards. Our Customer Care Specialists are available to discuss your question(s) further. Please contact us directly at customersolutions@libertyhardware.com Monday to Friday 8:00 a.m. to 5:00 p.m. EST. ~Best, Delta Shower Doors Customer Care Team

A:  Thank you for your question on the Delta Everly 24" Towel Bar. The diameter of this bar is 5/8". Best, Customer Care Team

A:  KC, Thank you for your question. I am sorry to hear the product did not mount correctly for you. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Friday 8:00 a.m. to 5:00 p.m. EST. and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team

A:  Yeah, no kidding! Actually, with a little effort & small tools you can get the spring to release. However, it will never hold again. We've stopped using Delta because of this & switched to Moen. Moen is about 10% more expensive, but one problem on a typical trim out will eat up any savings with Delta. Plus if customer has a problem, they are not going to be very happy with you.

A:  The bar bracket (which is the base to which the towel bar is attached) is affixed to the wall mount bracket (hidden and attached to the wall with fasteners) by spring friction. It is both installed and removed by pushing the base of the bracket up or down, and then tilting it out (away) from the wall. If affixed tightly to the wall, it may be necessary to use some force to push the bar bracket up or down to get the spring to release from the mount. I suppose it is possible that the spring has rusted, has somehow frozen in place, or is defective. In which case, it may be covered under the manufacturer warranty. If that is the case, suggest you take some pictures of the product. You do not indicate how you attempted to contact Delta customer support, but in view of the current nationwide health matter, perhaps it would help to try another method of contact (phone, email, snail mail). If your product purchase date is within the HD return period policy, and you have your receipt, they might refund/replace it as well.

A:  Rich, Thank you for your question. The Delta Everly 24 in. Towel Bar in SpotShield Brushed Nickel does come with anchors for mounting. Best, Customer Care Team

A:  comes with "insert" type screw anchors for dry wall. Be sure to drive in fully, or springs will not engage. The spring clips mount are garbage. Good luck with that!