Nml0507, Thank you for taking the time to write to us. We are committed to helping you get the most out of your product and we’re sorry to hear that your experience so far has not been ideal. We make it a point to understand the details of our customer’s experience and would love to learn more about the difficulties you’ve been having so we can help you resolve them. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team