Hi Erik, we're sorry that this handrail fitting did not work out for you. Please contact our customer care team at 678-455-5188 (M-F, 8am-4pm ET), and we will get the correct handrail fitting you need. To find the handrail fitting that matches your handrail, look at the second digit in the model # of your handrail. That second digit must match the second digit of the model # of the handrail fitting. For example, if your handrail model # is 6010, then a matching fitting will have a model # of 70xx. If you wanted a starting easing that matched your 6010 handrail, the fitting you would need is a 7010. It can get confusing, to be sure. Just make sure the second digit of your handrail, matches the second digit of your handrail fitting.