ADR,
Thank you very much for bringing this issue to our attention. We are making it a priority to pass this information along to the product manager in hopes of getting this issue resolved as soon as possible. Also, if you would like, please feel free to give a call into our customer service line at (800) 628-8815 Monday-Friday between 8 am and 5 pm CST as we would be happy to take some time to speak with you more in depth about your issue as well as any other comments, concerns or questions you may have.
Regards and have a great day,
Everbilt Customer Care