Hi Joe,
We sincerely apologize for any inconvenience this may have caused, especially during the holiday season. Rest assured that we prioritize such requests and are committed to resolving them promptly. I've checked our database, and a technician is already scheduled to visit on the 27th for a comprehensive diagnosis and repair of your unit.
To ensure an accurate assessment, we kindly request that you refrain from using the unit until our technician has had the opportunity to diagnose and address the issue. For your convenience, updates on your service call and any additional assistance can be obtained by reaching out to us at info@forno.ca.