Good day! We are sorry to hear that you have had to deal with these circumstances. This is not the ownership experience we want for you. Visit your owner's guide and manual, page 7, for a better understanding of normal operating sounds. In the event that the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren