Hello Valued Customer, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and we are sorry for the inconvenience. Occasionally, we have consumers that believe their device is defective, when in reality they might have just wired the device incorrectly. This is especially the case in 3-way and 4-way installations.
If you have any questions or concerns, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 574535. Thank you and have a great day!