4.9 cu. ft. High-Efficiency Smart White Top Load Washer with Microban Technology, ENERGY STAR

A:  Hey there - we're sorry to hear that your washer lid is not working as expected. We know this is not ideal, and we recommend taking advantage of your warranty and scheduling a service appointment for one of out technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737 or online on our GE Appliances website. -- We hope to hear from you soon. Have a great one. - Pablo@GEA

A:  Hello - We appreciate your interest in our washer. Great question! We're glad to say that this model comes with the power cord attached. We hope this helps! We're always here if you need anything. Take care, Shayla@GEA

A:  Hello there - We appreciate you reaching out to us about starting your washer. We're more than happy to help you with this! Your unit has a power button located above the start/pause button. You will press the power button and select your cycle and options, and then close the lid and press the start button. You can view more on this on page 6 of the use and care manual here: https://images.thdstatic.com/catalog/pdfImages/10/1020ae45-bbfa-409e-9b77-3a873e8b7648.pdf. The power button is labeled "A" and the start button is labeled "B". We hope this helps! Reach out to us directly if you need additional clarification and thank you for choosing GE Appliances. -Kacie@GEA

A:  Hi there - We appreciate you choosing GE Appliances and would love to help. A high-efficiency washing machine requires less water while providing effective cleaning action. Water may not cover the top level of the clothes. This is normal. If you need more water, you may use the Deep Fill feature. Press and release the Deep Fill button once before starting the cycle to add 3 addition gallons of water to the wash load. Holding the Deep Fill button for 3 seconds will provide the deepest fill level possible. You may view water levels on page 18 of the Owner's Manual here: https://images.thdstatic.com/catalog/pdfImages/10/1020ae45-bbfa-409e-9b77-3a873e8b7648.pdf. -- We hope this helps! We're always here if you need anything. Take care, Shayla@GEA