SilentMax 1000 3/4 HP Ultra-Quiet Belt Drive Garage Door Opener w/ Professional Installation Included (for 8 ft. doors)
- Professional install is included by a certified Genie pro
- Genie sealed gearbox paired with an ultra quiet 140v motor
- Enclosed rail structure for safety and long-term reliability
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Product Overview
The Genie SilentMax 1000 garage door opener with professional installation offers an ultra-quiet 140v DC motor complete with the accessories you need and comes with Genie Professional Installation included for one low price. The installation will be done in a timely manner, with satisfaction guaranteed and warrantied. The SilentMax garage door opener features a Genie steel-reinforced belt, making it very quiet and the ideal choice for garages attached to living spaces. You can count on getting many years of worry-free service and the peace of mind provided by the Genie limited lifetime warranty. Safety features include the Safe-T Beam garage door safety sensors and GenieSense diagnostic technology. This garage door opener is also made with an enclosed C-Channel rail design to ensure the highest levels of safety and many years of reliable operation. The SilentMax garage door opener is also equipped with Genie Intellicode rolling code technology that prevents unauthorized persons from opening your garage door. You will also enjoy the added conveniences of 2 pre-programmed 3 button remotes, a wireless exterior keypad, and a wall control panel. This garage door opener also includes multiple accessories and has the optional upgrade to the Aladdin Connect WiFi enabled smartphone garage door controller (sold separately). The SilentMax 1000 garage door opener is supported by our team of US-based technical support representatives available by phone or chat available six days a week.
- California residents
- No hassle shipment, our Genie professional installer will bring the garage door opener directly to your home at the scheduled time of installation, (installer will make contact within 24-48 business hours for install set-up)
- 3/4 HPc 140-Volt DC motor: provides powerful operation to almost any residential garage door up to 8 ft. in height
- Limited lifetime motor and gear box warranty: the precision machined motor and gearbox are greased and factory sealed from the environment for long lasting, reliable performance which are guaranteed for the life of the operator
- Additional limited warranty: 1-year garage door opener installation warranty and an added 2-year parts replacement labor warranty
- Installation includes: removal and haul away of existing garage door opener, garage door inspection, adjustment to garage door spring system if needed for proper balance and lubrication of garage door rollers and hinges, (for a complete list of non-coverages and additional information see installation guide)
- Ultra-quiet operation: steel reinforced belt drive system, paired with the quiet DC motor offers minimal noise, making operation quiet and smooth and ideal for garages close to living spaces
- Premium reinforced low profile C-channel rail system: provides a clean design to help protect against dirt and debris buildup with flush-mounting capability for low headroom applications
- Accessories included: 2-preprogrammed 3-button remotes, a wireless keypad, giving you the ability to open the door with a personal pin number, and a Multi-Function wall console with vacation lock and light control button
- Safety and security: Intellicode Security technology changes the access code on each door activation to help prevent unauthorized access for extra safety
- Self-diagnostic safe-t-beam system helps prevent accidents via an invisible infrared beam across the door opening that reverses the door if an object crosses the led beam of light, beams are enhanced with diagnostic technology to alert you of a malfunction
- GenieSense Monitoring and Diagnostic Technology: provides safety by continuously monitoring the operation of the door, stopping movement to alert you when significant changes occur
- 2 bulb bright lighting system: 100-Watt bulbs (not included), and an innovative power head design places the lighting toward the back of the garage where it is most needed
- For use on sectional or 1 piece garage doors
Product Overview
- Professional install is included by a certified Genie pro
- Genie sealed gearbox paired with an ultra quiet 140v motor
- Enclosed rail structure for safety and long-term reliability
Specifications
Details
Returnable
180-Day
Questions & Answers
7Questions9Answers
Does price include installation?
Asked by Callie October 24, 20172
AnswersYes the price with this operator includes installation. Installer will contact you directly 24-48 business hours from purchase.
Where can i get a replacement belt
Asked by Al November 1, 20192
AnswersHi Al! Please contact Genie customer service at 1-800-354-3643 for assistance.
Will someone contact me about install?
Asked by Russ July 24, 20171
AnswerTo inquire about installation services please visit www.homedepot.com/services or call 1-855-752-3352.
Opener info states it is DC. Does this unit come with an AC-DC converter so that it can simply pl...
Asked by James September 8, 20181
AnswerThis unit has a plug that you will just directly plug into an outlet.
Can this particular unit be installed to work properly with 7 ft. doors? Thanks.
Asked by RS July 22, 20191
AnswerThis particular unit with the install included would come with a rail for an 8 foot high door. For options for your seven foot high door, please contact your local Home Depot store, or contact Genie customer service at 1-800-354-3643.
Does this price include battery back up?
Asked by Khorey April 18, 20181
AnswerHi Khorey, No this unit does not come with a battery backup. This unit comes with the garage door opener for an 8 ft high door and installation.
If someone stole my garage door opener can i buy another one and reprogram so the one they stole doesnt work?
Asked by Pk July 7, 20191
AnswerYes you can. You will need to clear the receiver on your garage door opener, then reprogram in the new remote along with any existing remotes/ keypads that you have. The instructions are different for clearing depending on which model garage door opener you have. You can find these instructions in the owners manual, or we can assist you if you call Genie customer service at 1-800-354-3643.
Customer Reviews
Overall Ratings
Delicate and not reliable
December 5, 2020
The first time I had to pull the release cord it broke. Made the repair. Last night I needed to unplug the unit and after I plugged it back in it didn't work. Dead. I'm switching brands.
Response from Genie Product ExpertDecember 7, 2020
Hi HandyHomeowner, I am sorry to hear about the issues you are experiencing. Please contact Genie customer support at 1-800-354-3643 for assistance.
Surprisingly unexpected let down
February 17, 2020
I bought this 5 years ago, installed it and it worked great... until this weekend. The unit randomly decided it will only lift the door a couple of inches each time you push the button and a red light flashes constantly on the central unit. Nothing I have tried fixes it, including checking the sensors, re-setting the power. On top of that I found out that they mislabeled the product, it says 4042 on the model number (which belongs to a 1200 not 1000), and the unit itself says its a 1000, as well as was the box it came in. Seems like they don't know what they're building. Warranty doesn't cover the board replacement for my opener. Very disappointed.
Response from Genie Product ExpertFebruary 17, 2020
Sorry to hear this. Please reach out to us at 1-800-354-3643 to provide you assistance.
Same issue as other posters
January 25, 2020
Same issue as others mention. I was doing same electrical work and turned some breakers off. When I turned them back on both units would not work. Everything in the house works fine except the two openers. I got 7 or 8 years out of the openers, so better luck then some of the other posters.
Response from Genie Product ExpertJanuary 31, 2020
Hi John. We do recommend using a surge protector with any of our garage door openers. We also recommend getting one that plugs directly into the electrical outlet, that does not have the extension cord attached.
Power Surge - Dead Unit
January 21, 2020
I have two of these openers. One went dead several years ago and I replaced the entire unit.
Had a power outage last night and one of them went completely dead. Climbed the ladder and opened up the unit. The fuse was good and power was getting to the circuit board. Just for the heck of it I ohmed out the motor windings and it looked good.
Called Genie this morning and ordered a new PCB for $140. The customer service rep was friendly and helpful.
It appears my other opener is the never version (white buttons vs the older black on this one). They use a revised PCB now so hopefully they fixed this vulnerability.
Response from Genie Product ExpertJanuary 22, 2020
Hi Steve. We do recommend using a surge protector with any of our garage door openers. We also recommend getting one that plugs directly into the electrical outlet, that does not have the extension cord attached.
same as others. went dead after power surge
January 20, 2020
i think genie is not a reputable company if it doesnt advise plugging the powerhead into a surge protector. after our power went out, one side of garage unit went dead. the outlet was good and the lightbulb out let ok. but the circuit board mustve been burned.
this happens allot.
the service call lady was great and gave great info but yall should train them to advise pluggin it into a power surge first.
this is pretty new. but she said the warranty went out in 2017. the year i bought the house. seems fishy.
Response from Genie Product ExpertJanuary 21, 2020
Hi Mel. I am sorry to hear this. We do recommend using a surge protector with any of our garage door openers. We also recommend getting one that plugs directly into the electrical outlet, that does not have the extension cord attached.
Dead after 3 years
January 12, 2020
I hardly ever use my garage door opener we don’t even park a car in the garage replace the motherboard twice at this point Complete junk
Response from Genie Product ExpertJanuary 13, 2020
I am sorry to hear this. Please reach out to us at 1-800-354-3643 and we can provide you assistance. Thank you!
Junk
January 1, 2020
Genie products are junk. Instruction manuals lack the necessary details and just when you think you've figured out the instructions, good luck getting the results you expect. I've been trying to change the pin on the keypad with no luck.
Response from Genie Product ExpertJanuary 8, 2020
Hello. Here are instructions for changing your keypad's PIN.
Changing an Existing PIN:
1. Enter your current PIN.
2. Press the Program key 1 time.
3. Type your new PIN
(3-8 digits).
4. Press the Program key 1 time
For additional assistance, please reach out to us at 1-800-354-3643. Thank you!
Changing an Existing PIN:
1. Enter your current PIN.
2. Press the Program key 1 time.
3. Type your new PIN
(3-8 digits).
4. Press the Program key 1 time
For additional assistance, please reach out to us at 1-800-354-3643. Thank you!
Do yourself a favor
December 22, 2019
Do yourself a favor if you buy this opener bring it home and throw it directly into the trash and go get another brand. After 3 years I’m on my 5th control board, at $100+ each I’m not throwing another penny into this heap of garbage sorry excuse of a garage door opener. The customer service is fair if you can ever get through to them, if calling on your cell phone make certain your battery is fully charged because you will be on hold for an eternity. I will never again buy another Genie product, not even so much as the wire for the opener button. If it says Genie on it run away as fast and as far as you can.
I purchased this item about 6 years ago, hardly ever used it and it went dead after a power surge...
December 20, 2019
I purchased this item about 6 years ago, hardly ever used it and it went dead after a power surge. Very disappointed in this product
Very Disappointed.
December 16, 2019
After a few years the motor just gave out and will not open the garage door. For what I paid for it I did expect for it to last longer then it did. So disgusted with the product.
Response from Genie Product ExpertDecember 16, 2019
Hi CLO. All Genie garage-door products come with limited warranties that protect the original purchaser against defects in materials and workmanship. Please reach out to us at 1-800-354-3643 to provide you assistance. Thank you!
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