Hello Chums, Thank you for your review. We are very sorry for any inconvenience you experienced with the unit. Although water damage is not covered by the Limited Lifetime Warranty, our products are designed and tested for quality and durability to provide trouble-free use. Please rest assured that we stand behind our products and our Limited Lifetime warranty. However, if you feel like what you are experiencing was due to a manufacturer defect, and if you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may explore your Limited Lifetime Warranty options as well as learn from, and review your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.