Hi Valued Customer, thank you for your review of the Glacier Bay 36 in. W x 60 in. H Frameless Rectangular Bathroom Vanity Mirror in Silver. We are very sorry to hear about the situation you have experienced with this product. We would like to hear some additional information, in order to find the best solution for you. Please contact our Customer Care team at (888) 511-3013 for further assistance. Thank you.