Nest Cam IQ Outdoor - Full HD Wired Smart Home Security Camera

Hi thedogscar, thanks for sharing a review. We’re sorry to hear that your Nest Cam IQ Outdoor didn't meet expectations.

Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. With a Nest Aware subscription, your Nest camera stores video securely to the Nest cloud so you can access it anytime, anywhere. Depending on which Nest Aware subscription you have, your camera can record event-based video history for up to 60 days so you only get video clips of important activity your camera detects. Without a Nest Aware subscription, you can still view live camera feed and can go back and view snapshots of events up to 3 hours in the past. Find out more details about the Nest Aware plans here: https://support.google.com/googlenest/answer/9233159

We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options. If you have any questions or concerns about your Google Nest products, we'd be happy to help here: https://support.google.com/googlenest/gethelp

We're sorry to hear about these issues you've experienced with your Nest Cams. If you're experiencing offline issues around the same time everyday, this can be caused by wireless interference either by other electronics in your home, or from nearby networks that might be broadcasting on the same or an overlapping network channel.

Feel free to reach out to us through any of our support channels if you'd like us to look into this in more detail with you.

Nest.com/help

Hi Quinton, thanks for taking the time to leave a review, and we appreciate you for investing high on Nest cameras. We’re sorry to learn of your poor experience with the picture quality and resolution of your Nest Cams IQ Outdoor.

You can adjust your cameras’ video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you pick the maximum video quality for your cameras. No matter which level you choose, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. You may check this link to learn more: https://support.google.com/googlenest/answer/9218596

Also, the Nest app has a digital zoom-and-pan feature, which lets you crop out what you don’t want to see, and focus on what’s important. You can use the Nest app to digitally zoom up to 8 times. You can also tell your cameras to stay zoomed-in on a particular spot all the time. With Enhance, you can change the scene that your camera’s looking at. Enhance keeps your camera zoomed in all the time, even when you’re not watching video. Because your camera focuses its entire sensor on the area you’ve zoomed in on, Enhance can show more detail. This might help: https://support.google.com/googlenest/answer/9251364

We’re always here to help improve your experience. You may reach out to us anytime for any concerns around the performance and features of your Nest Cams, using this link: https://support.google.com/googlenest/gethelp