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Internet #314208176

Model #VBRQNEWCH20

Nest Hello Video Doorbell + Nest Hub Max Charcoal

  • Control your connected home
  • Speak directly to visitors from your display
  • HD video with HDR delivers bright, crisp images day or night
  • See More Details

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Product Overview

Know who's knocking. Nest Hub Max and Nest Hello make it easy to see who's at the front door. You can also speak directly to visitors from the 10 in. display. Google Nest Hello lets you know who's there, so you never miss a visitor or a package. It can tell the difference between a person and a thing, then alert you. And because it's wired, it streams 24/7, so you can check in anytime. Or go back and look at a 3-hour snapshot history to see what happened. Nest Hub Max helps your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you're away with the built-in Nest Cam. Share reminders and to-dos. Everyone sees their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10 in. HD screen with stereo speakers.
  • Control your connected home
  • Speak directly to visitors from your display
  • HD video with HDR delivers bright, crisp images-day or
  • Watch what you want and when you want: with Chromecast built-in, stream movies and TV shows from services, such as Google Play Movies, HBO NOW, Hulu and more
  • Click here for more information on Electronic Recycling Programs

Info & Guides

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BrandGoogleGoogleGoogleGoogle
NameNest Hello - Wired Smart Wi-Fi Video DoorbellNest Hello Video Doorbell + Nest Hub Max CharcoalNest Hello Video Doorbell Plus Nest Cam Outdoor Plus Nest Mini (2nd Gen) Smart Speaker ChalkNest Hello Video Doorbell Plus Nest Hub 7 in. Smart Display Charcoal Plus Nest Wi-Fi Router and Add-on Point Snow
Price
Ratings
(4330)
(851)
(0)
(0)
Bell Button Connection TypeWiredWiredWiredWired
Features2-Way Intercom Camera,Audio Recording,Built-in Speaker,Microphone,Volume Control,Wall Mountable,Water Resistant,Zoom2-Way Intercom Camera,Audio Alert/Siren,Audio Recording,Built-in Speaker,Microphone,Volume Control,Water Resistant,Zoom2-Way Intercom Camera,Audio Recording,Built-in Speaker,Microphone,Volume Control,Wall Mountable,Water Resistant,Zoom2-Way Intercom Camera,Audio Recording,Built-in Speaker,Microphone,Volume Control,Wall Mountable,Water Resistant,Zoom
IncludedDoor Bell,Installation KitDoor Bell,Installation KitDoor Bell,Installation KitDoor Bell,Installation Kit
Works WithAlexa, Google, Google Assistant, Siri Alexa, Google, Google Assistant, SiriAlexa, Google, Google Assistant, Siri
Smart Home ProtocolBluetooth,Wi-Fi Bluetooth,Wi-FiBluetooth,Wi-Fi
Commercial/ResidentialResidentialCommercial,ResidentialResidentialResidential
Electrical Product TypeWire ConnectorWire ConnectorWire ConnectorWire Connector
View ProductView ProductView ProductView Product

Specifications

Dimensions

Product Depth (in.)
1.00 in
Product Height (in.)
4.6 in
Product Width (in.)
1.7 in

Details

Bell Button Connection Type
Wired
Color Family
Black
Color/Finish
Charcoal
Commercial/Residential
Commercial,Residential
Electrical Product Type
Wire Connector
Features
2-Way Intercom Camera,Audio Alert/Siren,Audio Recording,Built-in Speaker,Microphone,Volume Control,Water Resistant,Zoom
Included
Door Bell,Installation Kit
Mounting Style
Flush Mount
Returnable
90-Day
Wired or Wireless
Wired

Warranty / Certifications

Manufacturer Warranty
1 Years

Questions & Answers

85Questions33Answers

My current wired doorbell is 90 degrees from me front door. Will these work and show entire front...

Asked by Kappy April 2, 2021
4
Answers

Nest Hello’s wide angle lens lets you view a full 160 degrees, which is wider than the human eye’s field of view. Also, Nest Hello includes a wedge that you can install on the backplate which tilts your camera 15° to give you a better view if your doorbell isn’t in an ideal spot.

I'm interested in getting 2 Nest Hellos (front & back), what is the annual fee for both doorbells...

Asked by Tangelo February 5, 2021
2
Answers

The new Nest Aware plan provides you with a fixed price for all your Nest camera and Nest Hello devices. You can learn more about the Nest Aware subscription rates here: https://support.google.com/googlenest/answer/9546397

Is it 5g wifi and work with my lgk30 android phone

Asked by kennneth January 25, 2021
4
Answers

Mine's working on 5G from my router, will work on 2.4G as well.

how many doorbell units are included when you purchase this item? Would I have to purchase (2) se...

Asked by busy1stlady December 29, 2020
5
Answers

One Nest Hello doorbell included, item is sold separately. Yes, you will need to purchase 2 doorbells to cover front and back doors.

Is there a monthly cost after installation?

Asked by JC December 7, 2020
2
Answers

No. Nest Hello Doorbell doesn't come with a default subscription or a monthly fee but we offer the Nest Aware subscription that provides more advanced features, like recording video and receive advanced notifications. We offer the cloud-based Nest Aware subscription plan that adds many features to your Nest Hello. Learn more about Nest Hello Doorbell here: https://support.google.com/googlenest/answer/9243617

is this wireless

Asked by grace August 19, 2020
5
Answers

Not wireless, uses power from doorbell transformer

What kind of doorbell do I need for the google nesthello?

Asked by AL July 29, 2020
2
Answers

Most chimes work with Nest Hello as long as it's not from a wireless doorbell. You can check compatibility here: https://support.google.com/googlenest/answer/9247132

I have two front doors, each with their own doorbell. However, they are both hardwired to one do...

Asked by Karlene June 24, 2020
3
Answers

Each Nest Hello Doorbell comes with its own chime connector that will use one of the terminals in your chime box. You would need to buy 2 Nest Hello Doorbells, and can wire them into one doorbell box as long as both doorbells are wired properly. We recommend checking compatibility for the your chime box and transformer here: https://support.google.com/googlenest/answer/9247132

How long does it need to be charged?

Asked by James May 22, 2020
3
Answers

Doesn't use battery, it's hardwired using your existing doorbell

can this doorbell work in tandem with ring floodlight cam

Asked by rob May 15, 2020
3
Answers

Nest and ring are 2 different apps

Nest Hello Video Doorbell + Nest Hub Max Charcoal - page 2

Customer Reviews

  • 4.5
    out of 851 reviews
  • 77% recommend this product
Filter by:
Showing 1-10 of 851 reviews
Falls Apart After Awhile (See Photo)
So I have had this doorbell for a couple years and it fell apart and has been peeling. Even the lens cover fell out. Google won't help because "out of warranty" Also this requires a huge amount of bandwith, even with the highest tier of internet for our location (1gb). The footage is jumpy and there is lag when talking to people. We even upgraded to google wifi router system, didn't help.
by JohnJSS
Response from Nest SupportMar 25, 2021
Hi JohnJSS,

Thanks for sharing your experience with us. We’re very sorry to hear that your Nest Hello Doorbell is no longer covered under warranty.

We appreciate your feedback as we're always working to improve our products. If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp Nest
1 person found this helpful
Just installed the Google nest hello video doorbell and works great, wiring was simple and setup ...
Just installed the Google nest hello video doorbell and works great, wiring was simple and setup on the phone was ok ( too many bells and whistles, just want to see if packages arrive). Our old house did have a 8V transformer for the doorbell so we replaced it with a 16V transformer since they recommend 10V or higher (The home depot carries these in stock) The one thing we have learn with other smart tech we have like the smart switches and bulbs is to use 2.4 GHz and not 5GHz as 2.4 GHz can get through walls and doors as 5GHz can have problems and not connect (FYI).
by flipdahouse
1 person found this helpful
replaced a ring pro unit
replaced a ring pro unit with this after I got tired of the ring not working consistently well. This has been solid for me such that I've installed like 6 more for family and friends so far. Worth the extra money upfront compared to the ring units. It basically has the same specs as the nest outdoor camera (non-iq) but google keeps adding cool features like the package detection and face recognition. I like making up names for the various delivery people.
by JR3HP
2 people found this helpful
BUYER BEWARE - Major AI Issue
There is an ongoing issue with many Nest Hello owners where it is no longer detecting people or packages. The Nest is easily worth a 4/5 star before this started but it has been going on for over a year now with no fix. Just google "Nest hello no longer detecting people" and you will see what I mean. And yes, I and many others have reached out to Google to ask for assistance. They all give the same unhelpful procedure. Turn it off, uninstall it, install it, reset settings, blah blah blah it doesn't work. I have sent them numerous videos showing people walking up to my door with no detection with no explanation other than "we are working on it". I even asked if they could send me a second unit just to see if it was a hardware issue but nada, they won't do that as they are convinced it is a software issue. It might be. Seeing how mine and many others worked flawlessly for a time and then randomly began experiencing this issue. For this reason alone I can NOT recommend this product to anyone until this MAJOR issue is fixed. Just yesterday I asked my neighbor to pick up a package that was left on my porch (Nest didn't detect the package, another big problem) and when she went to pick it up it didn't detect her walking up in plain focus and picking it up and walking away. It only records it as motion (or not at all) which won't send a notification to your phone. You can turn on motion notifications but because the Nest is so sensitive you'll receive dozens of notifications an hour, voiding its usefulness. PLEASE FIX THIS!
by MH
24 people found this helpful
Great product! Easy to install and set up and I...
Great product! Easy to install and set up and I would recommend over the ring that I previously owned. Also, love the feature that can distinguish a person or motion. Motion would be a car or dog etc vs a real person.
by Rickytan
1 person found this helpful
We have had this for one month and has more than met our expectations! You are notified instantly...
We have had this for one month and has more than met our expectations! You are notified instantly when motion or sound has been detected.
by Ed
1 person found this helpful
This is a awesome Doorbell I really like the Facial recognition feature. It works well with my go...
This is a awesome Doorbell I really like the Facial recognition feature. It works well with my google hubs so when someone rings the doorbell it automatically shows the picture on my google hubs. It also sends notifications to my phone immediately. Highly recommended over any other smart Doorbell
by Ignacio
1 person found this helpful
Set up was a bit annoying as you have to use the Nest App even after upgrading to the Google Home...
Set up was a bit annoying as you have to use the Nest App even after upgrading to the Google Home App. Once you Scan the QR Code in the Nest App the install walks you thru every step.
by ClosetMaidCabinet
1 person found this helpful
It only took 15 minutes to install, with about 7 minutes for watching the video. Lots of great f...
It only took 15 minutes to install, with about 7 minutes for watching the video. Lots of great features and gives you piece of mind of another set of eyes watching your house.
by KM
Notification delay hello door bell
This product have notification delay a lot of people having the same issue I mean a lot just go to the nest community forum is crazy the ring gives you instant notification you will miss people after people leave then you get the notification waste of money. Google don’t care and are not even trying to fix the issue.
by Carlos
5 people found this helpful
Showing 1-10 of 851 reviews