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Internet #308169920

Model #VBRQTHOR2018

Nest Hello video doorbell and Nest x Yale Lock in Oil Rubbed Bronze with Nest Connect

  • Family and guests have unique passcodes for keyless entry
  • Get an alert and talk to visitors at your door from anywhere
  • Shop the Nest Smart Home Collection
  • See More Details

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Product Overview

Secure your front door with the Nest Hello video doorbell and the Nest Yale Lock. See who’s there and have a clear conversation with Nest Hello, then let them in from anywhere with the Nest x Yale Lock with Nest Connect. The Nest Yale Lock connects to the internet through Nest Connect, so you can lock and unlock your door remotely. Together, you’ll always know who’s coming and going.

Info & Guides

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BrandGoogleGoogleGoogle
NameNest Hello video doorbell and Nest x Yale Lock in Oil Rubbed Bronze with Nest ConnectNest Hello video doorbell and Nest x Yale Lock in Polished Brass with Nest ConnectNest x Yale Lock Polished Brass with Nest Connect (2-Pack)
Price
Ratings
(548)
(548)
(548)
Lock TypeSmartphone,Touchscreen,Wi-FiSmartphone,Touchscreen,Wi-FiSmartphone,Touchscreen,Wi-Fi
Security/ANSI GradeANSI Grade 2 (Better)ANSI Grade 2 (Better)ANSI Grade 2 (Better)
Hardware Finish FamilyBronzeBrassBrass
FeaturesCombination,Indicator Light(s),Low Battery Indicator Light,No Additional FeaturesCombination,Indicator Light(s),Low Battery Indicator Light,No Additional FeaturesCombination,Indicator Light(s),Low Battery Indicator Light,No Additional Features
FinishOil Rubbed BronzePolished BrassPolished Brass
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Specifications

Dimensions

Assembled back depth (in.)
2.02
Assembled back height (in.)
7.03
Assembled back width (in.)
2.78
Assembled Depth (in.)
.8 in
Assembled front depth (in.)
.8
Assembled front height (in.)
4.59
Assembled front width (in.)
2.59
Assembled Height (in.)
4.59 in
Assembled Width (in.)
2.59 in

Details

Battery Type Required
Lithium Ion
Commercial/Residential
Residential
Door Handing
Universal
Door Lock Style
Modern
Door Locks & Knobs Product Type
Alarmed Locks
Electronic/Mechanical
Electronic
Features
Combination,Indicator Light(s),Low Battery Indicator Light,No Additional Features
Finish
Oil Rubbed Bronze
Hardware Color Family
Bronze
Hardware Finish Family
Bronze
Hardware Included
Lock with Doorbell
Included
Hardware,Installation Instructions,Mounting Hardware,Self Guiding Screws
Interior/Exterior
Interior/Exterior
Keyway
No Keyway
Lock Type
Smartphone,Touchscreen,Wi-Fi
Material
Plastic
Maximum user codes
20
Number of Batteries Required
4
Number of Buttons
13
Power Options
Battery
Product Weight (lb.)
2 lb
Remote Access
Remote Access
Requires Hub?
No Hub Required
Returnable
90-Day
Security/ANSI Grade
ANSI Grade 2 (Better)
Smart Home
Smart Home Enabled
Smart Home Protocol
Bluetooth,Wi-Fi
Timed entry allowance (sec.)
60
Voice Control Hub Required
No Voice Control
Wired or Wireless
Combo
Works With
Google Assistant

Warranty / Certifications

Certifications and Listings
UL Certified
Manufacturer Warranty
1 Year Limited Warranty

Questions & Answers

98Questions18Answers

Work with z-wave

Asked by Popeye March 12, 2021
3
Answers

No. Nest x Yale Lock isn't compatible with Z-wave. You can check this link to know more about Nest x Yale Lock before you buy: https://support.google.com/googlenest/answer/9251009

We have to apply some pressure to our door with our current deadbolt in order to engage it or dis...

Asked by PC January 6, 2021
2
Answers

Weather stripping normally causes these kinds of issues to your door that require you to push or add some pressure before you can engage or disengage the deadbolt for your Nest x Yale Lock. You can easily fix this issue by adjusting the strike plate or installing a compatible and adjustable strike plate in order for the deadbolt to move freely without the need to exert some pressure on your door. And if you encounter some difficulty with this adjustment, then we recommend contacting a Nest pro installer to help you with the installation.

Will this work on a 2” thick iron door?

Asked by Brad January 5, 2021
1
Answer

No. The Nest × Yale Lock can be used with doors made of the following materials: wood, metal, or fiberglass. Take a look at this link to learn about the Nest × Yale Lock before you buy: https://support.google.com/googlenest/answer/9251009

Does the lock automatically unlock when within so many feet with my phone in my pocket, meaning I...

Asked by Pedro December 12, 2020
2
Answers

Nest x Yale Lock will not unlock itself automatically. However, you can lock and unlock your door without using the lock's keypad through the Nest app or the Google Home app. Both your phone and the Nest x Yale Lock must be connected to the internet. Take a look at the following link for more details on how to lock and unlock the Nest × Yale Lock: https://support.google.com/googlenest/answer/9218571

Works wirh Ring?

Asked by ZamFam November 20, 2020
2
Answers

No. The Nest x Yale lock will not work with Ring products.

Does it auto lock - or can I program it to auto lock - if I don't have WiFi right now (will get W...

Asked by ThankYou November 17, 2020
2
Answers

Nest Yale x Lock has Auto-Lock feature and you can always change the settings or turn it off. You can check the following link for more details: https://support.google.com/googlenest/answer/9232533 Also, Nest x Yale lock does not require Wi-Fi to work. It will function as a keyless entry even without Wi-Fi.

How do i unlock the door if the wifi is off ?

Asked by Dj86 October 29, 2020
2
Answers

Nest x Yale Lock does not require Wi-Fi to work. It will function as a keyless entry even without Wi-Fi. Check this link to see different ways to lock and unlock the Nest x Yale Lock: https://support.google.com/googlenest/answer/9218571

can i purchase the Nest X Yale Lock at the store? i have a coupon but it's only valid for in-stor...

Asked by martine October 18, 2020
1
Answer

Please reach out to Home Depot for further information if your coupon is valid for in-store purchases.

can I get this installed?

Asked by AJ October 8, 2020
1
Answer

We recommend to reach out to a Nest Pro technician for the installation of Nest x Yale Lock. To learn more about Nest Pro installation services, click here: https://support.google.com/googlenest/answer/9232427

What happens if the wife goes out?

Asked by Jr September 30, 2020
2
Answers

Hi Jr, Here are some things to keep in mind if your lock is offline: - If your lock is having trouble reaching Guard or Connect, it will appear as Offline in the Nest app. - Even if your lock is offline, most passcodes will still work. So will the thumb turn inside your home. - Anyone with scheduled access to your home won’t be able to use a passcode to open the door while the lock is offline. - As long as your lock is offline, it won’t be able to send alerts or information to your phone. To learn how to troubleshoot or what to do when the Nest × Yale Lock is offline, please checkout this link: https://support.google.com/googlenest/answer/9233966"

Nest Hello video doorbell and Nest x Yale Lock in Oil Rubbed Bronze with Nest Connect - page 2

Customer Reviews

  • 4.4
    out of 548 reviews
  • 66% recommend this product
Filter by:
Showing 1-10 of 548 reviews
Nest Yale Lock
I had this lock installed with my new front entry door a week ago
by maryland
Easy to set up. Connected right away Looks and works great.
Easy to set up. Connected right away Looks and works great.
by Art
What an absolutely lousy product. I followed all instructions and encountered one problem after ...
What an absolutely lousy product. I followed all instructions and encountered one problem after another. "something went wrong" (see screen shot) Finally got Nest Connect added, but the Lock was nowhere to be found. Tried to remove the Nest Connect device to start over. The app WOULD NOT the Nest Connect device! Then suddenly, then Nest app completely failed (see screen shot). What a lousy experience. I am going to try again tomorrow. If it doesn't work, I am returning to Home Depot. BOOOO!!!!
by Goodman
5 people found this helpful
Easy to set up in the app once installed. Had a few install issues but it was more the door itsel...
Easy to set up in the app once installed. Had a few install issues but it was more the door itself than the lock. If you have Nest products this is a great add on. Love the auto lock feature which is customizable.
by BR
3 people found this helpful
Easy to install. Great security when home or away. Blends in with style of door (does not stando...
Easy to install. Great security when home or away. Blends in with style of door (does not standout).
by Brooke
1 person found this helpful
My 5 year old broke in one slam!?
I have 6 of these and my 5 year old slammed the door “once” after the auto lock was engaged and the internals must have bent so much the door thinks the lock is blocked, even with the manual turn. Home Depot has an awesome return policy so I will be taking them back but that should not be the case and I now worry about my other six locks.
by thereviewer
6 people found this helpful
Easy to install if you already have a deadbolt. Pairs easily to the Nest app. This is our second ...
Easy to install if you already have a deadbolt. Pairs easily to the Nest app. This is our second Nest lock.
by DC
1 person found this helpful
I just purchased on 1/3/19 and this product has been out for a while so if you’re interested in t...
I just purchased on 1/3/19 and this product has been out for a while so if you’re interested in this you probably think you know what your purchasing. But it’s not what it seems. The Connect that comes with the lock acts as a bridge because the lock doesn’t connect to WiFi(or Zigby or ZWave). I could get the Connect on the Nest app but never could get the lock to connect. I spent hours working on this and doing every trouble shooting method Nest supplied and nothing worked correctly. I had to search the internet and found someone who was able to connect theirs using their hotspot in their cell phone. Once connected the lock would link up no problems, then turn off the hotspot, reload the Connect to the home WiFi from the app and all of a sudden everything works. One day later, a storm rolls through and knocks out the internet for an hour. Everything comes back on but the lock. Now I can’t even factory reset. Only one code works and the lock isn’t even showing up in my Nest app. I’ve had this beautiful device for one day and can tell you it’s not worth the $300! I saw many post on the Nest community app with this complaint and with zero response from Nest for support. I’m uninstalling tomorrow and will replace with a smart lock that’s smart. Save yourself a lot of headache, time, and ALOT of money! All my other Nest products work correctly but this item is supposed to be the latest and greatest. Out of the box you’re flipping a coin to if you’ll have problems are not. I’m so very disappointed because I am in the Nest Ecosystem and planned and saved. Good luck!
by Radbingham
Response from Nest SupportJan 8, 2019
We're sorry to hear about the issues you've experienced with the Nest x Yale lock, and we'll be happy to look into this with you if you can reach out to us through one of our support channels which can be found here: Nest.com/help Nest
16 people found this helpful
Perfect for my rental property
This was a little hard ro set up,but otherwise fantastic. Purchased the nest connect,nest tgermostat and video doorbell.
by janbrinks
2 people found this helpful
I initially bought this product for my vacation home because it offered off-site remote managemen...
I initially bought this product for my vacation home because it offered off-site remote management of the lock via the internet without having to pay for a subscription service, which was a BIG positive. I didn't have any other Nest products installed before purchasing and installing this lock. Pros: Home Depot delivered this product on time as promised. Installing this lock was very easy and straight forward. I was replacing an existing deadbolt lock. I was able to do it on my own with a screw gun. The instructions included in the box and on the internet were easy to follow. Setting up a Nest account, entering new lock codes and managing access was also easy to figure out. Cons: Every time my internet connection would drop, the lock would go offline and wouldn't reconnect. There is no information online or included with the lock as to what the lights mean on the Nest Connect. I spent over an hour on chat with Nest Tech Support trying to figure out how to reconnect the Lock & Connect to the internet. It was determined that I had to unplug the Connect and reboot it by pressing the button at the bottom and then plug it back in. When the green light is lit on the Connect, it is communicating with the lock. When it is blinking yellow, it doesn't have power. There doesn't seem to be any indicator for when the Connect isn't communicating with the wifi. I deduced that the Connect appears to be missing a piece of software that tells it to try to reconnect with the wifi every so often. This is such a new product for Nest, I'm not sure that their Tech Support knows the answer to that question. The same day I came to that conclusion, I happened to install one Nest Protect Smoke and CO2 detector. After I installed the Nest Protect, the lock and Connect no longer had any trouble re-connecting to the internet after it dropped. My assumption is that the Nest Protect has that little piece of software in it that the Nest Connect is missing. Since all the Nest products communicate with each other, the Protect product seems to be assisting the Connect product. I have since added the Nest Hello Door Bell. In conclusion, as a stand alone product for a 2nd home or vacation home that you do not have regular access to, I wouldn't recommend the lock due to it's inability to reliably reconnect to the internet. However, if you add it to an existing Nest system, or add at least one Nest Protect, then you have a really slick and easy lock management system that we have been very pleased with since we installed it 2 weeks ago.
by Phinix
31 people found this helpful
Showing 1-10 of 548 reviews