Hi there, Fred. Thank you for your feedback. We're sorry to hear that you encountered this issue, and we apologize for any inconvenience it may have caused.
Your Nest Thermostat receives power from your HVAC system's wiring and requires a stable and continuous 24 Volt supply. In some cases, the wires may not be able to deliver sufficient power to support all of the Nest thermostat's features, resulting in battery drain and disconnection from your Wi-Fi network. To resolve such issues, it is necessary to install a common (C) wire between your HVAC system and the Nest thermostat. This will help address the problem. The Nest Power Connector offers a simpler and cost-effective solution in such situations, especially if you are able to install it yourself. If you prefer professional installation, you can contact a qualified technician to assist you. If you require further guidance, please don't hesitate to reach out to our support team by visiting this link: https://support.google.com/googlenest/gethelp