Nest x Yale Lock - Tamper-Proof Smart Deadbolt Lock with Nest Connect - Satin Nickel

I had this lock installed with my new front entry door a week ago

Easy to set up. Connected right away Looks and works great.

What an absolutely lousy product. I followed all instructions and encountered one problem after another. "something went wrong" (see screen shot) Finally got Nest Connect added, but the Lock was nowhere to be found. Tried to remove the Nest Connect device to start over. The app WOULD NOT the Nest Connect device! Then suddenly, then Nest app completely failed (see screen shot). What a lousy experience. I am going to try again tomorrow. If it doesn't work, I am returning to Home Depot. BOOOO!!!!

Very satisfied with. Would recommend to my friends

Easy to set up in the app once installed. Had a few install issues but it was more the door itself than the lock. If you have Nest products this is a great add on. Love the auto lock feature which is customizable.

Easy to install. Great security when home or away. Blends in with style of door (does not standout).

I have 6 of these and my 5 year old slammed the door “once” after the auto lock was engaged and the internals must have bent so much the door thinks the lock is blocked, even with the manual turn. Home Depot has an awesome return policy so I will be taking them back but that should not be the case and I now worry about my other six locks.

Easy to install if you already have a deadbolt. Pairs easily to the Nest app. This is our second Nest lock.

I just purchased on 1/3/19 and this product has been out for a while so if you’re interested in this you probably think you know what your purchasing. But it’s not what it seems. The Connect that comes with the lock acts as a bridge because the lock doesn’t connect to WiFi(or Zigby or ZWave). I could get the Connect on the Nest app but never could get the lock to connect. I spent hours working on this and doing every trouble shooting method Nest supplied and nothing worked correctly. I had to search the internet and found someone who was able to connect theirs using their hotspot in their cell phone. Once connected the lock would link up no problems, then turn off the hotspot, reload the Connect to the home WiFi from the app and all of a sudden everything works. One day later, a storm rolls through and knocks out the internet for an hour. Everything comes back on but the lock. Now I can’t even factory reset. Only one code works and the lock isn’t even showing up in my Nest app. I’ve had this beautiful device for one day and can tell you it’s not worth the $300! I saw many post on the Nest community app with this complaint and with zero response from Nest for support. I’m uninstalling tomorrow and will replace with a smart lock that’s smart. Save yourself a lot of headache, time, and ALOT of money! All my other Nest products work correctly but this item is supposed to be the latest and greatest. Out of the box you’re flipping a coin to if you’ll have problems are not. I’m so very disappointed because I am in the Nest Ecosystem and planned and saved. Good luck!

This was a little hard ro set up,but otherwise fantastic. Purchased the nest connect,nest tgermostat and video doorbell.

I initially bought this product for my vacation home because it offered off-site remote management of the lock via the internet without having to pay for a subscription service, which was a BIG positive. I didn't have any other Nest products installed before purchasing and installing this lock. Pros: Home Depot delivered this product on time as promised. Installing this lock was very easy and straight forward. I was replacing an existing deadbolt lock. I was able to do it on my own with a screw gun. The instructions included in the box and on the internet were easy to follow. Setting up a Nest account, entering new lock codes and managing access was also easy to figure out. Cons: Every time my internet connection would drop, the lock would go offline and wouldn't reconnect. There is no information online or included with the lock as to what the lights mean on the Nest Connect. I spent over an hour on chat with Nest Tech Support trying to figure out how to reconnect the Lock & Connect to the internet. It was determined that I had to unplug the Connect and reboot it by pressing the button at the bottom and then plug it back in. When the green light is lit on the Connect, it is communicating with the lock. When it is blinking yellow, it doesn't have power. There doesn't seem to be any indicator for when the Connect isn't communicating with the wifi. I deduced that the Connect appears to be missing a piece of software that tells it to try to reconnect with the wifi every so often. This is such a new product for Nest, I'm not sure that their Tech Support knows the answer to that question. The same day I came to that conclusion, I happened to install one Nest Protect Smoke and CO2 detector. After I installed the Nest Protect, the lock and Connect no longer had any trouble re-connecting to the internet after it dropped. My assumption is that the Nest Protect has that little piece of software in it that the Nest Connect is missing. Since all the Nest products communicate with each other, the Protect product seems to be assisting the Connect product. I have since added the Nest Hello Door Bell. In conclusion, as a stand alone product for a 2nd home or vacation home that you do not have regular access to, I wouldn't recommend the lock due to it's inability to reliably reconnect to the internet. However, if you add it to an existing Nest system, or add at least one Nest Protect, then you have a really slick and easy lock management system that we have been very pleased with since we installed it 2 weeks ago.

Easy to install and set up. Love the add guest feature as we are using it with an AirBnB rental. No need to worry about guests coming back with their code as we set the start and stop times. Quality materials, as expected from Yale.

I like the lock and what it can do when connected, but it requires a Nest Connect or other hub with which to connect the lock via Bluetooth. My Connect works fine and is pingable but the Bluetooth goes dark every so often even though it's only 5 feet away. When it does, you can't manage existing codes or create new one or see when someone locks/unlocks the door. Occasionally it will restore on it's own but the usual solution is to create a hot spot, switch the connect to it and redo bt pairing and then switch back to your wifi network. Obviously, it's some firewall issue but there's no information on the ports/services the lock requires so it means manually logging the data and looking for the error. I've not had time to do that and wish the documentation was more clear.

Will not work with 5G networks could not connected to google home network

Was installing bolt section when a small black piece of plastic broke off. Need to return it. Very disappointed in build quality if that part broke so easily.

Finally got a hold of this smart lock. Works great with nest and was easy to install!

Amazing lock. Has very detailed instructions and all of the hardware you will need to install it. If you can replace a deadbolt lock, you can install this!

Simple, install it and forget about it. It integrates into your life seamlessly.

Great product. Easy to install and easy to use. Love being able to lock and unlock the door with or without a key.

Doest not fit to door and deadbolt gets stuck often

The Yale Lock works but it's missing a couple features. It lacks a sensor that other door locks offer to detect whether the door is actually closed and will extend the deadbolt if you leave the door cracked open for any reason and incorrectly reported as locked when the door clearly is wide open. Also for whatever reason Google Hubs absolutely will not open the deadbolt with voice commands. The fact that it can detect if it's on the same Wi-Fi makes no sense when your Nest phone app can easily open and lock the door. Also it seems a little odd, no dumb, that when your Google Hub shows someone at the front door there's no way to unlock the door. Instead it says "some controls are not currently supported on this device .. Unlock (greyed out)." They're missing out and making it more difficult especially with older folks that can't at a snap of a finger run up and unlock and lock their doors.

The build and install are nice and easy however why not give an option for auto-unlock so that when I get close to home it unlocks. For something that’s supposed to be smart I still have to put my code in and drop the stuff that’s in my hands. Also the touchscreen could be better because it doesn’t always register my input.

Excellent - Technical support for set up is really good, professional ... etc.

I love not having a key and I love being able to manage the lock from my phone. It's perfect for guests or workers so i can create a temporary lock code. It has made my life so much easier. It also looks really modern and sleek.....nice design! It was super easy for the locksmith to install and it only took about 5 minutes to add it to my family of nest products on my phone.