Jimmy, thank you for your feedback. We would like to apologize for not only the issues you had with the product you purchased, but also for your experience with our customer care team. Your experience with us is very important and what you are describing is not acceptable. We would like to be able to learn more about your experience and work with you to rectify the issues with the product as well. If you are interested in speaking directly with us, our General Manger Jeff Clark is available to discuss this issue. Please contact him at jclark@alexmo.com whenever you have a free moment.
Thank you again for your feedback, without it we are not able to improve on our products and services.