Arched Pergola Replacement Canopy

I purchased my replacement canopy from home depot. https://www.homedepot.com/p/Hampton-Bay-Arched-Pergola-Replacement-Canopy-in-Taupe-GFM00469A-NCPY/311259607?source=shoppingads&locale=en-US&mtc=Shopping-B-F_D28I-G-D28I-28_21_STORAGE_BUILDINGS-MULTI-NA-Feed-SMART-NA-NA-SMART_SHP&cm_mmc=Shopping-B-F_D28I-G-D28I-28_21_STORAGE_BUILDINGS-MULTI-NA-Feed-SMART-NA-NA-SMART_SHP-71700000071528812-58700006277461964-92700061594283724&gclid=Cj0KCQiAnKeCBhDPARIsAFDTLTIUNRDzV53RvNgu80OMKqwyjwRSWYp4zVejqz8tPXUUJ_Wrn6YGAcIaAimuEALw_wcB&gclsrc=aw.ds

Dear Valued Home Depot Customer, to better answer your question, please contact our HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store; they can either answer your question or transfer you to your local store to answer your specific question.

Dear valued customer, thank you for your inquiry. As the manufacturer, we aim to answer your question for the product earnestly. Our collective goal is to always ensure that you are aware of our product’s features, so that you can purchase it with a clear mind. To answer your question thoroughly, please contact us at (866) 602-1800.

Dear valued customer, thank you for your inquiry. As the manufacturer, we aim to answer your question for the product earnestly. Our collective goal is to always ensure that you are aware of our product’s features, so that you can purchase it with a clear mind. To answer your question thoroughly, please contact us at (866) 602-1800.

Dear valued customer, thank you for sharing your concerns with us. As the manufacturer, we aim to provide you with our utmost customer service for your satisfaction with the product you purchased. It is apparent in your review that you are experiencing issues with the product’s parts. We would like to express our earnest apologies for the inconveniences you had experienced. When we hear our customers encounter issues with any one of our products, it is our desire to reach out to assist in resolving the issues that are present the best we can. For any replacement parts, questions, comments, or concerns, please give us a call at (866) 602-1800. We will assist you in any way we can to ensure your satisfaction.

I use wet and forget when I put it up and again when I take it down. It really helps with the mold issue.

Dear valued customer, thank you for your inquiry. As the manufacturer, we aim to answer your question for the product earnestly. Our collective goal is to always ensure that you are aware of our product’s features, so that you can purchase it with a clear mind. To answer your question thoroughly, please contact us at (866) 602-1800.

We disassembled all the pieces carefully.....took the old canopy off and put a new one on. My recommendation is to just FORGET replacing these expensive canopies....because you will be replacing and losing over $150 per year on a new one. We tried to have a custom one made by a man who has an industrial sewing shop....and he was a friend but he didn't want to do it nor did he have time. So...we removed all those parts....instead of a canopy we purchased the ribbed thermoplastic panels like you would use as a skylight? and took a bit darker ribbed thermoplastic panels and had some light coming through the top and screwed them down on the metals cross pieces....it provides a permanent cover and yet some light.in as well. We bought anti mildew spray after our first season with it to keep it from doing that after our first new replacement so we didn't have to do this but that too didn't work. Obviously the company that made the original canopy didn't use a good weather proof canvas or other lasting waterproof material....it was a great design except for that! We screwed our posts down into concrete as well....we may have to completely remove it and build our own one day but not yet. I loved this when I first saw it in the store and after many conversations with Home Depot and Hampton Bay people....we gave up. At least I don't think they make it anymore and I have called and spoken to them about this problem a few times and suggested you need to make it waterproof material to last or not make it anymore and stop fooling the public!

Dear valued customer, thank you for sharing your concerns with us. As the manufacturer, we aim to provide you with our utmost customer service for your satisfaction with the product you purchased. It is apparent in your review that you are experiencing issues with the product’s parts. We would like to express our earnest apologies for the inconveniences you had experienced. When we hear our customers encounter issues with any one of our products, it is our desire to reach out to assist in resolving the issues that are present the best we can. For any replacement parts, questions, comments, or concerns, please give us a call at (866) 602-1800. We will assist you in any way we can to ensure your satisfaction.

I have ordered them online through Home Depot. These are exclusive to Home Depot.