|Actual Tree Height (ft.)||7.5||Base diameter (in.)||52|
|Artificial Christmas Tree Species||Fraser Fir||Artificial Tree Type||Classic|
|Bulb Shape||Micro Fairy||Color Family||White|
|Commercial/Residential||Home, Residential||Cord Length (ft.)||6 ft|
|Decorative Add-Ins||No Decorative Add-Ins||Features||App Enabled, Continuous on technology, Dual Function, Flocked, Foot Pedal On/Off, Low-voltage, Super Bright|
|Holiday Decor Product Type||Artificial Trees||Indoor/Outdoor||Indoor|
|Light Bulb Color||Color Changing Lights||Light Functions||Color Changing, Fading, Multi-Function, Steady, Timer, Twinkling|
|Light Temperature||Warm||Light Type||LED|
|Number of Lights||1500||Power Type||Plug-in|
|Tree Shape||Full||Tree Weight (lb.)||37.04|
A: Hello Bran. Thank you for reaching out. Sorry to hear of the troubles with your tree. Don't worry, your tree is protected by a 3 Year Limited Warranty and we will make sure to get your tree working as it should. Please contact the Warranty Center at 1-888-987-7765 and leave a voice message (Mon-Fri / 9-5) or e-mail email@example.com for warranty assistance. Call volumes are high this time of year and agents are working hard to process all claims in a timely manner. We thank you for your patience. Best regards and Merry Christmas.
A: Hello Staci. Thank you for your question. I'm sorry, but this 7.5 ft. Pre-Lit LED Starry Light Flocked Slim does not have a tree topper plug. I doubt you will find any prelit LED tree with plug for a tree topper. All LED trees use low voltage DC current to function, while tree toppers need 120 Volt AC. As a work around, I have heard many decide to run a green extension cord up the back of the tree to hid it. But just remember, it will not be controllable with either the APP or the remote and you will need to turn it off separately. I hope the above information was helpful to you. Best regards and Merry Christmas.
A: Hello and thank you for reaching out. I'll try and help through this limited Q&A portal. Are you able to control your tree with the remote? After you downloaded the APP, did you scan the same QR code a second time as per the instructions? Do you have Bluetooth turned on in your phone settings? Here is an online copy of the tree instructions for your reference. (https://images.thdstatic.com/catalog/pdfImages/1c/1c5e6144-ad01-491a-a6f2-bc7096849533.pdf) If you have correctly followed the instructions and are still not able to control your tree, please call the Warranty Center (Mon-Fri / 9-5) at 1-888-987-7765 and leave a message or e-mail firstname.lastname@example.org for troubleshooting assistance. Best regards and Merry Christmas.
A: Hello DEBBIE. Thank you for reaching out. Sorry to hear your doggie wanted to try out the tree themselves. Yes, I can put you in touch with the Warranty Center for a replacement Remote. As wait times are longer than average because of the peak season I would like to offer you a second option you can use right away. Your tree is now controllable using an APP from your smart phone. Simply follow the instructions and scan the QR code for easy download. Here is a direct link to your tree instructions. You can save this PDF copy to your computer for future reference. (https://images.thdstatic.com/catalog/pdfImages/7f/7fb77bdd-0fea-4cea-adb8-3452c0857798.pdf) You can sell get a replacement remote by calling the Warranty Center (Mon-Fri / 9-5) at 1-888-987-7765 and leave a message or e-mail email@example.com for assistance. I hope the above has been helpful to you. Best regards and Merry Christmas.
Number of Lights
Artificial Christmas Tree Species
Long Needle Pine
Color Changing, Fading, Multi-Function, Steady, Timer, Twinkling
Artificial Tree Type