Hi AMElder, Thank you for the rating and review. We're sorry to hear that the Nutcracker eyes aren't working. Please email us at customerservice@svius.com. When emailing us, be sure to include: Your name and shipping address, Name of Decor - did you buy it this year?, Store where you bought it, Model number, if you have it - usually begins 512...., Photo or video, if it will help us understand. Thank you and have a nice day! SVI Product Expert Team