We're sorry to hear that you had this issue. The remote has a multitude of available frequencies. Setting the remote dip switch in the 1 position simply places the remote in the mode to change the frequency. You may have to do the pairing process a few times depending on how many fans you have with the same remote. Each time you press the learn button, the remote cycles through internal settings to change frequencies. If you need assistance with pairing the remote separately for multiple fans, please call Home Decorators Collection customer service at 1-800-986-3460 and one of the team members will be able to walk you through the process so that one remote only controls the intended fan.