We apologize for the inconvenience you've experienced with your purchased vanity. We're committed to providing quality products and ensuring customer satisfaction, and we're sorry that you've encountered issues with the assembly and hardware of your vanity.
To address your concerns, we recommend the following steps:
Loose Frame: If you've encountered issues with the frame being loose, please ensure that all assembly instructions have been followed correctly. Double-check that all screws and bolts are securely tightened. If the problem persists, please contact our customer support team at 1.866.839.2888 for assistance. They can provide guidance and help you resolve any structural issues.
Handle Installation: We apologize for the inconvenience you've experienced with the gold handle installation. If you find the handle difficult to unscrew, we recommend reaching out to our customer support team for guidance on safely removing the handle without damaging the hardware or vanity drawer. In the future, we will consider your feedback about shipping handles separately.
We take your feedback seriously and are committed to improving our products and services. Please call our customer support team at 1.866.839.2888 so that they can assist you further, whether that involves troubleshooting, replacement parts, or any other necessary support.
Thank you for choosing our vanity, and we appreciate your feedback as it helps us enhance our product quality and customer experience.