Thank you for taking the time to share your feedback regarding your recent purchase of the 72 inch Kensgrove ceiling fan. We genuinely appreciate hearing from our customers, as it allows us to improve and deliver a better experience.
We are sorry to hear that you have been experiencing issues with the fan wobbling when the speed is set to its maximum level. We understand how frustrating this can be, especially when you expect a smooth and efficient operation from your ceiling fan.
Fan wobbling can sometimes occur due to various factors, such as installation or balancing issues. While the Kensgrove fan is designed to operate quietly and steadily, occasional discrepancies may arise, and we apologize for any inconvenience caused.
To address the wobbling issue, we recommend the following steps:
Ensure Proper Installation: Confirm that the fan is installed correctly, as improper installation can lead to balance problems. Make sure that all screws are tightly secured, the fan is mounted securely to the ceiling, and the blades are properly attached.
Check Blade Balancing: Sometimes, even minor imbalances in the blades can cause wobbling. Use a blade balancing kit (available at most hardware stores) to check and balance the blades. This process involves adding or removing small weights to even out the weight distribution and minimize wobbling.
Verify Ceiling Mount: Ensure that the ceiling mount is level and securely attached. Any inconsistencies or loose connections in the mount can contribute to fan wobbling.
If the issue persists after attempting these steps, we encourage you to reach out to our customer support team directly. Our dedicated representatives will be more than happy to assist you further, assess the situation, and provide a suitable resolution. We take pride in standing behind our products and want to ensure your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope that you will give us another opportunity to provide you with an exceptional experience that aligns with our high standards.