Kensgrove 72 in. Integrated LED Indoor/Outdoor Matte Black Ceiling Fan with Light and Remote Control

Thank you for taking the time to share your feedback about our 72" Kensgrove ceiling fan, and we appreciate your comments on its build quality. However, we're truly sorry to hear that you haven't experienced the expected airflow from the fan, and we understand your frustration.

We take product performance seriously, and it's certainly concerning that the Kensgrove fan didn't meet your expectations in terms of airflow. We apologize for any inconvenience this has caused.

There could be several factors affecting the fan's performance, including installation, ceiling height, blade pitch, and room size. To ensure that you get the best airflow from your fan, we recommend reaching out to our customer support team at 1-833-433-2671 for assistance. They can help troubleshoot any issues you may be experiencing and offer guidance on optimizing the fan's performance in your specific setup.

We genuinely want to make sure you get the full benefit of your Kensgrove ceiling fan, and we're here to assist you every step of the way. If you have any questions or concerns, please don't hesitate to contact us.

Thank you for choosing our product, and we hope to help you resolve this issue promptly.

Thank you for taking the time to share your feedback regarding your recent purchase of the 72 inch Kensgrove ceiling fan. We genuinely appreciate hearing from our customers, as it allows us to improve and deliver a better experience.

We are sorry to hear that you have been experiencing issues with the fan wobbling when the speed is set to its maximum level. We understand how frustrating this can be, especially when you expect a smooth and efficient operation from your ceiling fan.

Fan wobbling can sometimes occur due to various factors, such as installation or balancing issues. While the Kensgrove fan is designed to operate quietly and steadily, occasional discrepancies may arise, and we apologize for any inconvenience caused.

To address the wobbling issue, we recommend the following steps:

Ensure Proper Installation: Confirm that the fan is installed correctly, as improper installation can lead to balance problems. Make sure that all screws are tightly secured, the fan is mounted securely to the ceiling, and the blades are properly attached.

Check Blade Balancing: Sometimes, even minor imbalances in the blades can cause wobbling. Use a blade balancing kit (available at most hardware stores) to check and balance the blades. This process involves adding or removing small weights to even out the weight distribution and minimize wobbling.

Verify Ceiling Mount: Ensure that the ceiling mount is level and securely attached. Any inconsistencies or loose connections in the mount can contribute to fan wobbling.

If the issue persists after attempting these steps, we encourage you to reach out to our customer support team directly. Our dedicated representatives will be more than happy to assist you further, assess the situation, and provide a suitable resolution. We take pride in standing behind our products and want to ensure your complete satisfaction.

Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope that you will give us another opportunity to provide you with an exceptional experience that aligns with our high standards.

Thank you for sharing your feedback regarding the Kensgrove ceiling fan. We apologize for any dissatisfaction you have experienced with the fan's performance, especially during high temperatures and at maximum speed.

We understand your disappointment in the airflow provided by the fan when the outside temperature exceeds 90 degrees Fahrenheit. The Kensgrove ceiling fan is designed to deliver efficient airflow and keep you comfortable even in challenging conditions. We apologize if the fan has not met your expectations in this regard.

To address your concerns, it's important to note that the effectiveness of a ceiling fan's airflow can be influenced by various factors, including the room size, ceiling height, and any obstacles that may impede the airflow. Additionally, the perception of airflow can also be affected by individual preferences and environmental conditions.

While the Kensgrove ceiling fan is engineered to move 11,000 cubic feet per minute (cfm) of air, the perceived airflow may vary depending on the factors mentioned above. We apologize if the airflow felt less than expected.
We regret any inconvenience caused by these factors and understand that returning the fan may not be a practical option due to the effort involved. We appreciate your feedback and assure you that it will be taken into consideration as we continue to enhance our product offerings.

If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and explore potential solutions to improve your satisfaction.

Once again, we apologize for any disappointment caused and appreciate your understanding. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

Thank you for taking the time to share your feedback regarding the Kensgrove ceiling fan. We are sorry to hear about the issues you have encountered and the inconvenience it has caused. We understand your frustration and would like to address your concerns.

Firstly, we apologize if you experienced difficulties in contacting the manufacturer regarding the issues shown in the photos. We strive to provide exceptional customer service, and we regret any inconvenience you may have faced. To ensure a prompt resolution, we kindly ask that you reach out to our dedicated customer support team at 1-833-433-2671. They will be more than happy to assist you in resolving any problems you have encountered with your Kensgrove ceiling fan.

Regarding the specific issue you mentioned about the fan's performance in outdoor installations, we would like to clarify that while the Kensgrove ceiling fan is designed for both indoor and outdoor use, it is crucial to consider the environmental factors and follow the recommended installation guidelines. Outdoor environments can vary significantly, with exposure to moisture, humidity, and other elements that can affect the longevity of any outdoor-rated product. It is important to ensure proper maintenance and regular cleaning to prevent the accumulation of dirt and debris, which may contribute to the issues you described.

We genuinely appreciate your feedback as it helps us improve our products and services. Rest assured that we take quality concerns seriously and are constantly working to enhance the durability and performance of our products. We value our customers' satisfaction, and we are committed to addressing any issues you may have encountered.