Hi Avoi-- Thank you for reaching out to us about the Home Decorators Collection Sherway 49 in. W x 22 in. D Bath Vanity in Antigua Green with Marble Vanity Top in Carrara White with White Basins, we're sorry to hear about this issue, please kindly let us know if you were able to resolve this issue with the customer service team. We aim for 100% customer satisfaction and we hope that we can help you with this issue if you have not been assisted yet. You can email us to hdc@avanity.net . Thank you .