We are sorry for the inconvenience caused to you. You may have needed to check the level of water inside the water tank of the portable evaporative air cooler. Filling water beyond the maximum level water mark, may have led to leakage/spillage.
Please feel free to get in touch with our customer support team, for us to be able to troubleshoot. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com with the reference code number THA0809. We look forward to making this right for you. Thank You !