T5 7-Day Programmable Smart Thermostat with Touchscreen Display (2-Pack)

A:  Hi Saba, if you’re still experiencing this we would be more than happy to assist you. Reach out to us on Facebook/Twitter under Honeywell Home with a private message for support.— Charlie

A:  Locating my pin: The screen lock pin is not adjustable on any Honeywell thermostat. To obtain the pin, remove the thermostat faceplate by pulling it gently away from the wall plate. On the label on the back of the thermostat face-plate, locate the DATE CODE. (4-digit number located on the right side of the label) The pin is calculated by adding 1234 to the date code. (For example: A date code of 1644 would have a pin of 2878)

A:  The screen lock pin is not adjustable on any Honeywell thermostat. To obtain the pin, remove the thermostat faceplate by pulling it gently away from the wall plate. On the label on the back of the thermostat face-plate, locate the DATE CODE. (4-digit number located on the right side of the label) The pin is calculated by adding 1234 to the date code. (For example: A date code of 1644 would have a pin of 2878)

A:  Hi Talb, thanks for reaching out! We'd like to help you get it unlocked, please contact us through Facebook/Twitter under Honeywell Home.— Charlie

A:  Did you look on the back? Their help line is 800-468-1502

A:  There were instructions on how to install 'without' a c wire. You have to connect it to a different wire but it worked fine for us following those instructions

A:  No it can not

A:  No

A:  This model requires a C-wire. -Joey

A:  No. You will need the adapter to add "C" wire capability.

A:  Hi Dave, thank you for reaching out. The retail thermostats are in fact compatible with the C-wire adapter. If you have any further questions, please reach out to our support team on Facebook/Twitter with a private message. Our hours: Monday - Friday 9 am to 6 pm CDT & Saturday - Sunday 9 am – 5 pm CDT. We look forward to hearing from you soon. -Jim