Hello Chip - this is Nancy at GE Appliances. We are sorry to hear that your washing machine dial is not lined up correctly and that your washer is making loud noises in the super load. With regard to the noises, please refer to page 12 of your Owner's Manual to see if what you are hearing sounds like what is described in the back of the book. If it is not, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. I hope this helps! Thanks for checking with us!