Bought this in 2012. It's been coming loose ever since. Used to be just the bracket on the wall ...Bought this in 2012. It's been coming loose ever since. Used to be just the bracket on the wall needed to be tightened now and then, but then the WHOLE thing started to wobble and get loose the bracket and the joint where the vertical bar connects to the horizontal bar. Logic would have you thinking "it's easy - just find the screw in there and tighten it" but that's not the case..... that screw doesn't tighten enough, and if you try really hard, it will break. Then, we figured, "ok, just drill that bad screw out and replace it" but then part of it broke off and we can't get it out.... so it's a piece of junk. The holder that we had before it was installed in 1947 and was ugly as sin but it never broke or came loose. This was a waste of $60. Don't buy it, it won't last. Thank god at least social media exists to warn people to not waste their money on bad products.
by katine
Katine, my name is Jessica with Kohler Customer Service.We are sorry to hear of the issue you are having with your Kohler toilet paper holder. We design our products with customers like you in mind. We would like to speak with you further so we can help provide a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you! -Jessica P. KOHLER Customer Service