If you are referring to the vinyl tube in the tank, it should be pressed firmly onto the metal retainer clip and that clip must be secured to the refill tube. If the clip is loose, squeeze it together to make the gap smaller and reattach to the tube. If the clip is broken it can be easily replaced at any hardware store.
Hi Mike, this is Sarah with Kohler Customer Service. I'm very sorry to hear your Cimarron toilet tank is leaking at the tank/bowl connection. This may indicate the tank outlet is not centered on the bowl inlet, before tightening the bolts evenly. We suggest putting the tank on the bowl with the gasket centered on the bowl inlet. Wiggle it around to ensure it is centered. Only after it is centered, start putting the nuts on and tightening the nuts (evenly) and leveling the tank. Please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST) for additional assistance. Thank you for choosing Kohler.
Hi CJ, this is Sarah with Kohler Customer Service. I'm glad to answer your question. This toilet is not available with a 10" rough-in. We suggest looking at the K-3851-0 (white) which is in the same Cimarron product line and features a 10" rough-in. Thank you for choosing Kohler.
Hi, this is Laura with Kohler Co. I am happy to assist you with your question. Chair height and Comfort Height refer to the same dimension; the rim of the toilet bowl is 16-1/2" from the floor. Thank you for choosing Kohler.
Hi, this is Laura with Kohler Co. I am happy to assist you with your question. All our toilets with flapper flush valves have been converted to canister flush valves. Thank you for choosing Kohler.
I don’t know what a Trap Way is, But the whole thing is glazed except the inside of the tank
Hi Sue, this is Sarah with Kohler Customer Service. I'm glad to answer your question. The base dimensions, or footprint are 10" wide at the widest and 25" long from front to back. Thank you for choosing Kohler.
It means that there are no bolts through the water tank that hold it onto the toilet. Recommend u check and see this on Kohler web site.
Ours measures 18 inches to the top of the seat, 18 1/2 inches to the top of the lid.
Hello George, my name is Kassi with Kohler Co. Please contact The Home Depot at 800-466-3337 for further assistance. Thank you for choosing Kohler.