A: Hello, this is Sarah with Kohler Customer Service. I am happy to address your question. We do not provide a recommended height for mounting this rack. Depending on where you are mounting it, and the height of the users, the ideal height will vary. Thank you for choosing Kohler.
A: My handyman installed the rack and had no problem, therefore do not know the answer to your question. The rack is very sturdy after installation and used for holding bath towels.
A: Hi ANJS, this is Lisa with Kohler Co. I am glad to answer your question. There are two wall plates needed for installation; one on each side. These would be included in your box. If these were not included, please feel free to contact us at 1-800-4KOHLER. We are glad to help. Thank you for choosing Kohler.
A: Hi Cooldude, this is Sarah with Kohler Customer Service. I am glad to address your question. We cannot recommend modifying the product installation as this would void the warranty. For additional assistance please call us at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.