Highline Elongated Grip Tight Bumpers, Soft Close Toilet Seat in White

After only having this a month, the hinge broke. Do not buy. It is cheaply made

Quite disappointed to see the hardware already rusted out after less than two years. The seat is decent dos as it should. I wouldn’t buy this again, I’ll go with another brand/model of soft close next time.

Fit perfectly… every box has an outline and measuring marks to make sure you’re buying the correct product!

Bought this in-store to replace a broken seat for my Kohler toilet. The size and fit was perfect, I didn't even need to replace or adjust the old screw/clips already installed on the toilet. However, two problems from the quality of the manufacturing process. First, one of the smaller pieces by the hinge area has a distinct yellowish tint and stands out from all the other pieces, which are color matched to the white perfectly. It's not super obvious under the lighting of this bathroom, so I'm not going to lose sleep over it. Second, they absolutely had assembled it with the wrong (not soft close) hinge pins. There was no resistance whatsoever; I had to double check that I didn't grab the wrong toilet seat off the shelf at the store, but confirmed it definitely advertised the "soft close" on the box. After watching a youtube video I popped the pins out to find they had no damper. Thankfully, I was able to swap them out for the dampened pins from the old toilet seat, which fit and worked perfectly. I'm a DIY person so I opted to troubleshoot it rather than simply return it to the store, but the quality out of the box was pretty disappointing.

The box literally says "Adjustable hinges" with a symbol showing +/- holes. Nope. Kohler is the worst. Their toilets have no power while using the max gallons. Their faucets leak. Just a bad company. I'm keeping this seat because the fit is close enough and Home Depot has a bad selection. Who wants a wood seat?

Within the last 2-years, I have purchased 2-Kohler toilet seats, one round and one elongated. Both cracked within a year. I recently decided to finally take the time to contact Kohler about this problem. I sent an e-mail to their Customer Service Dept., along with pictures. I promptly received a response from one of their senior reps. It was so poorly written that it was almost impossible to understand. My interpretation is that they only cover their seats for one year, and thus, replacements are at my expense. I have purchased 2-replacements from Home Depot. I purchased Bemis brand. In my experience, the Kohler seats are junk and their Customer Service sucks!

My old seat was showing signs for an upgrade. I wanted to move away from wood and hoped this plastic version is better and durable. The install was very easy and it looks good. I have 3 toilets, next upgrade that one will be this seat.

Purchased Kohler 22204-0 on March 1, 2025. Lid and hinge materials and quality appear fine. Problem is with plastic/nylon nuts. Hardware package comes with good quality 1/4-20 by 1 1/2" stainless steel bolts with 3/4" stainless steel washers. The hole in the cone-shaped slotted nuts fits the 1/4-20 threads very loosely. When an attempt is made to tighten the bolt into the nut, the metal threads strip out of the nylon before the cone shape exerts enough pressure to grip the bolt. My work around was to re-use the bolts from the prior toilet seat. I have since read reviews going back 6 years which note this problem with the design of this style of nut. Does it take Kohler 6+ years to come up with a better design?