Thank you for taking the time to share your experience. We’re sorry to hear that this faucet didn’t meet your expectations. Every review like this one helps us as we consider new design elements for our products, like supply line connection type and material, and are greatly appreciated!
From your description it sounds as though you may be experiencing a possible installation issue, Please contact us directly by phone at 1-800-775-0703 or by email at CustomerService@kraususa.com so that we can resolve this issue as quickly as possible. Thanks for reaching out.