This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Refrigerator from The Home Depot.
Taking accurate measurements in your home is critical when purchasing a new refrigerator. Here are step by step instructions on how to do it correctly.
Measure the delivery path and new appliance area to make sure that your refrigerator will fit perfectly
Verify your existing electrical and water connections
Empty & unplug your old refrigerator
Product Overview
This uniquely versatile refrigerator offers 5 doors, including 2 soft-close drawers; to deliver optimized organization. It features the Preserva Food Care System which uses two independent cooling systems to help keep food fresh longer. A dedicated herb storage compartment takes good care of fresh herbs to give your recipes the flavor you deserve.
Exterior ice and water dispenser filters water and ice so they're fresh and great tasting, then conveniently dispenses them to you through the door whenever you need them. Plus, the Measured Water Fill feature displays and automatically dispenses water in ounces, cups, or liters
In-Door-Ice system adds interior room in the refrigerator with an ice bin that mounts on the inside left door of the refrigerator, keeping it out of the refrigerator compartment and allowing for extra shelf space
EveryDrop water and ice filter is certified to reduce the most contaminants from household water, providing great tasting filtered water straight from the fridge
On-dispenser touch activated controls provide quick access to features such as Door Alarm, Max Cool, Measured Fill and Sabbath mode
Preserva Food Care System. Two independent cooling systems provide a dedicated refrigeration unit to help keep food fresh longer, and a separate system for frozen food
Adjustable spill resistant shelves are easy to clean and help prevent messes from spilling over into other parts of the refrigerator. The shelf edges are Nano-etched with a finely textured surface that helps contain spills, and lets you use the whole shelf from edge-to-edge
SatinGlide Crispers add a smooth experience to the crisper drawers. The rollers allow effortless in-and-out movement even when fully loaded
2 soft-close drawers offer optimized storage and are a first for freestanding refrigeration. The left drawer features 5 preset temperatures; meat/fish, drinks, greens/herbs, deli/cheese, thaw/marinate, while the right drawer includes a Produce Preserver and is ideal for produce
Adjustable gallon-size door bins provide flexible storage options and allow for large containers to be kept in the door, freeing up shelf space for your other items
18.15 cu. ft. fresh food compartment and 7.61 cu. ft. freezer compartment provide spacious storage options
3-tier freezer drawer with storage divider Allows you to organize frozen items on three levels, making them easier to access, and includes a storage divider in the lower basket to help keep smaller items organized
5-door refrigerator has 2 fresh food doors, 2 soft-close pantry drawers and 1 bottom mount freezer drawer keeping all your food in ready sight and easy reach
LED lighting makes it easy to see fresh and frozen food
Adjustable Door Storage,Gallon Door Storage,Pizza Box Slot,Spill Proof Shelves
Temperature Control Type
External Electric
Total Capacity (cu. ft.)
25.76
Water Filter Replacement Model#
EDR2RXD1
Warranty / Certifications
Certifications and Listings
UL Listed
Manufacturer Warranty
10-year Limited Warranty: Year 1, Limited Parts & Labor Warranty; Years 2-5, Limited Parts & Labor Warranty on Cavity Liner and Sealed Refrigeration System; Years 6-10, Limited Parts Warranty on Sealed Refrigeration System
[This review was collected as part of a promotion.] Beautiful design with functionality. Many compartments with various uses to appeal to many different people.
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Recommended
Customer review from kitchenaid.com
May 1, 2019
Convenient All Around!!
(This review was collected as part of a promotion.) We bought this fridge a month ago and have to say the easy access drawers are by far the best feature!
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Recommended
Customer review from kitchenaid.com
Jan 16, 2019
LOOKS GREAT BUT it fees like we purchased a LEMON
My wife fell in love with this refrigerator as soon as she saw it. The sleek/masculine design was perfect for our kitchen. Unfortunately the exterior potion of the refrigerator masked the many problems that we’ve had with this unit. The ice maker doesn’t work, the freezer doesn’t freeze anymore and the suction on the doors is less than optimal. This is clearly the most money we’ve invested in a refrigerator and it’s very disturbing that we’ve had so many issues with such a great looking product. Hopefully the next version will fix all of the current issues. Will Kitchen Aid will stand behind their product?
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Customer review from kitchenaid.com
Dec 22, 2018
Just got delivered and it is BROKEN!
We have been waiting for this fridge since October 28th. It was on back order. It is now December 22nd. We were so excited to get it and the company we bought it from took our old refrigerator upon delivery. As my husband and I were setting it up, we noticed that a tab at the back of the fridge that holds up the large shelf is dented into the fridge making the shelf tipsy. The other tab at the back of the fridge is also damaged. This is totally unacceptable. We are having 15 people for Christmas dinner in 3 days and we have a new fridge that has a faulty shelf. Because of the time of year we now have to use this fridge until the store can deliver a new one AFTER CHRISTMAS. This fridge is not cheap. We expected better from KitchenAid.
I am beyond disappointed in the workmanship of this fridge.
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Response from CASOCIALCAREJan 24, 2019
Hello, Kendi. We completely understand your concerns with the dented tabs in your refrigerator. We do apologize for any inconvenience this may have caused you; your feedback is greatly appreciated. If you would like to discuss this further please send an email to canadasocial@kitchenaid.com. Please include your best contact number, the serial number, and the reference ID 213687533. Thank you - Brittany
Customer review from kitchenaid.com
Nov 8, 2018
Worst refrigerator ever!!!
I was 100% sold on this refrigerator. The looks of the unit are gorgeous. The drawer configuration and in door ice maker provided space and convenience. After less than a year the fridge has started falling apart. First we started noticing some loud noises. The first to go was the ice maker. The next issue was the water no lonher worked. So I called Metro appliance where I purchased the unit. They let me know that my extended warranty was being handled by safeware. Safeware milled the work out to atech. Atech has made 4 trips replacing parts. No diagnosis of the refrigerator....just replacing parts. The unit is now worse than ever. Water is leaking and ruining our hardwood. The lights have nownstopped woking. Pass if younsee this unit!
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Response from Social Care Nov 15, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, KitchenAid_Digital@KitchenAid.com with your name, Review ID number (212427371), phone number, street address, and model/serial. We look forward to your reply.
Thank you,
Patrick
KitchenAid Social Care
Customer review from kitchenaid.com
Oct 3, 2018
Rusting very fast
Not the pretty (and delicate: yes it dents easily) stainless exterior panels, but the ice maker is rusting. KA knows that the ice maker delivery auger leaks as they provided a weep hole on the bottom of the ice maker door. Auger/motor resides just beneath the ice bucket. My unit delivers heavily rusted water and deposits this on the interior white shelf staining it: yes that's right, wiping it up leaves a rust stain behind. And occasionally opening the door will spew the rusty water onto my tile floor staining it too - one doesn't always notice when the rust flies so it has time to sit and dry on my tiles. Also dribbles down the deli drawer and the freezer drawer. I guess the auger motor shaft or something should've been made in stainless too! Or properly engineered and tested with washers and gaskets to prevent melting ice from getting out of the ice bucket. See attached pictures.
But to the root cause, water is dripping from the ice maker through the auger motor? Ice is melting! This tells me the ice bucket is poorly insulated from the exterior and the interior ~36F refrigerator compartment. Maybe mounting an ice bucket in a "warm" refrigerator isn't a good idea...can you say "freezer" instead? Or maybe it should've been properly engineered and tested. How many years has KA been making door mounted ice makers? This feature should be called a "melted ice maker". If not used in a day or two, the ice cubes form one huge brick that the auger can't turn through, nor can a hand reach in and easily break it up: ice bucket has to be pulled out and put in sink to melt it all out and dry it. Near useless and high maintenance.
Looking down the road, all this rust means this auger motor is corroding away and will be junk and inoperative soon. My only weapon is to keep re-upping my expensive warranty. Next time the repair guy is here I'll have him quote an auger motor swap (they've been here 4 times in 1 year).
Another issue is the ice melts and dribbles through the delivery chute (no rust) onto the small delivery shelf and collects there: opening the door flies this water onto the floor and other appliances. My older fridge had a small water collector that could be slid in and out for cleaning (like the cup holder area on a K-cup brewer). Easy solution.
Or properly engineer the delivery chute such that heat doesn't travel up and melt the ice! KA needs to have staff bring these reefers home and actually use them. There is no excuse for this weak engineering and design. They don't want to spend the money and clearly don't care. The only thing they'll pay attention to is high warranty expenses coming in from the repair shops. So don't live with any issues with your appliances: call and have it fixed under warranty.
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Response from Social CareOct 3, 2018
ee10pie:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, user ID (ee10pie), review ID (211405420), phone number, street address, zip code, model & serial number, and the date of purchase on the Appliance.
We look forward to your reply.
Thank you,
Jessica
KitchenAid Social Care
Customer review from kitchenaid.com
Nov 25, 2017
Impressive
[This review was collected as part of a promotion.] Renovating kitchen have not used yet. Will start to use in a couple weeks
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Recommended
Customer review from kitchenaid.com
Nov 13, 2017
Great refrigerator
[This review was collected as part of a promotion.] This was installed 2 weeks ago. Love it. So happy with it.
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Recommended
Customer review from kitchenaid.com
Oct 10, 2017
The the styling—bold. Looks very high end.
[This review was collected as part of a promotion.] I am still in the middle of my remodel but life is awesome with my new Kitchenaid Refrigerator.
It’s not to often you just hug a Refrigerator .
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Recommended
Customer review from kitchenaid.com
Sep 17, 2017
Best Fridge I've ever owned
5 drawers, love it. Wasn't sure about all the drawers but absolutely love them. Great design!!