Used the grill 3 years now lightly (not used for 3-4 months of winter). Purchased from Home Depot. Here's what we have to date: -1 igniter shot -Ceramic searing burner shot -Ceramic burner grate deteriorating (I wonder how many metal particles made in the peoples republic of chine I've consumed?) -Grill cover corners split in year 2 This was well maintained and clean regularly. Really surprised at the failures given the price.

I received my grill on July 1st. Shipping was great I received my grill within 10 days of ordering. Grill came completely assembled except for side burner and side shelf. After several uses I noticed that the grills main lid is discoloring around the temperature gauge and it is getting worst with every use, also one of the burners will not ignite. Very disappointing after spending $1,550 on this grill. I will be reaching out to KitchenAid to replace main lid or I will return to Home Depot.

Nice grill, cooks well, instructions were a bit "Ikea-ish" to me but it did not take long to put together. The wire for the side burner igniter was a bit cumbersome. The wheels are a really nice addition that make it easy to move. Since we live in the pacific northwest, we will move this grill to a covered area of our back yard for the rainy months but grilling never stops! For the price I would have thought it should have come with a cover.

Grill was easy to assemble save yourself the 89 dollars it was practically all together when it arrived

Everything about the grill is great except the right hand cabinet door is out of alignment and I can seem to get it straight.

I have had this grill for almost two years, so thought I’d provide a review. The grill was delivered on a single pallet. It comes mostly fully assembled. You just need to bolt on the shelf, right burner and all the handles. Packing was not great. The right door was mangled. I contacted customer support. Note, this grill is made by Nexgrill. They shipped me out a new door and threw in a cover for my trouble. It WAS not easy to replace as the door was crunched into the opening. But got it done. A nice feature of this grill is it comes with the NG conversion kit. Pretty easy to install, with the exception of the rotisserie burner. You pretty much have to disassemble the entire back. But, got it done. If you don’t already have a NG port installed. Get a ½” kit from a restaurant supply company rather than the 3/8” you will find at big box stores. The good. Obviously, a ton of main cooking area. Great for indirect cooking. Main burners provide plenty of control and they can really crank out the heat. This has a IR burner, but the main burners can do almost as well. Rotisserie works very well. The core of this unit, including the lids are very heavy duty SS with nice welds. Gas control knobs and igniters feel like a high end gas range. They work very well. The bad. See the back of the main cooking area where the rotisserie burner is. There is no gasket. If this is out in the rain without a cover. The main cooking area drip pan and the inside of the cart fill with water. I solved this (after doing the NG conversion) by sealing with high temperature silicone caulk. Really poor design. Though the main parts are heavy duty. The cart, doors and shelves are REALLY thin. Need to be very careful moving this around that you don’t rip off the shelves. Finally, deal killer are the grates. Pretty sure when I purchased this, they were described as “stainless steel”. They are now described as “stainless steel coated”. Which they are. So far the main area is fine. Not so the IR burner. After maybe 10 uses, the SS is peeling away exposing the steel or iron core. Which is flaking and rusting badly. No longer useable. VERY poor design. The intense heat of the IR no doubt causes rapid expansion of the metal. And obviously the core and coating have different properties and are going to eventually separate. It could get pretty expensive to replace every other year. I replaced it with a cast iron grate. Online forums indicate everyone has this problem. Nexgrill support has not responded to my queries about this issue.

They put the rotisserie motor on and it flew off in transit. Should have put it in the drawer.

If you love to grill in style this is it. This grill is amazing and works like a champ!

Great bbq! You can cook for 20 people with this bbq. The light on the lid is great to see while bbq'ing at night. Easy to clean the grill too.