Hello John and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that you are having difficulty gripping the Moen Garbage Disposal Polished Stainless Drain Stopper that you purchased. For installation, technical or warranty assistance, please contact us at 1-800-289-6636. We are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.