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Internet #300950589

Model #BH3808CH

Store SKU #1002409950

Store SO SKU #1002258679

Genta Pivoting Toilet Paper Holder in Chrome

$2640
  • Pivoting arm makes reloading paper easy
  • Durable zinc construction
  • Matching MOEN faucet and accessories available
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Price:
$2640

Product Overview

The Genta Bath Suite offers style with a dominating presence-for a look that appeals to a wide variety of residents. It is designed with user features, including curved edges and clear temperature indication, and mass appeal that are essential in the multi-family and hospitality marketplaces but also provide that same appeal in residential applications. Matching accessories create a fully coordinated look throughout the bath.
  • Chrome finish is highly reflective for a mirror-like look that works with any decorating style
  • Pivoting post paper holder design
  • Zinc construction for ultimate durability
  • Designed to complement the full suite of genta bath products by MOEN
  • Backed by MOEN limited lifetime warranty
  • Genta bath suite boasts contemporary, curved edges

Info & Guides

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Specifications

Dimensions

Product Depth (in.)
3.25 in
Product Height (in.)
2.5 in
Product Length (in.)
7.83 in

Details

Bath Accessory Type
Toilet Paper Holder
Color Family
Chrome
Color/Finish
Chrome
Features
Pivoting
Finish Family
Polished Chrome
Included
No Additional Items Included
Installation Type
Screw-In
Material
Zinc
Mount Post Shape
Round
Mount Type
Wall Mounted
Pack Size
1
Returnable
90-Day
Style
Minimalist,Modern
Toilet Paper Max Capacity
1

Questions & Answers

Typical questions asked about products:

  • Is the product durable?
  • Is the product easy to use?
  • What are the dimensions of the product?

Customer Reviews

  • 4.5
    out of 125 reviews
  • 61% recommend this product
Filter by:
Showing 1-30 of 125 reviews
Looks nice, but doesn’t work
Good idea in theory. I was excited to not have a spring loaded toilet paper holder. However, every time I pull toilet paper off the roll falls off. It needs to be tightened constantly so this doesn’t happen. There should have been some sort of hook on the inside of the knob to prevent this. Major design flaw and I would not buy this again. In fact, I’ll probably end up replacing it.
by
Response from MoenApr 12, 2021
Hello Shnukles we are sorry to hear your Moen Genta Pivoting Toilet Paper Holder in Matte Black is loose for you. What you are experiencing is not consistent with the quality we strive to provide. As the original purchaser of this Moen Genta paper holder, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would be happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday. Moen
    1 person found this helpful
    I purchased Genta bathroom accessories last year and loved them so I ordered more for the master ...
    I purchased Genta bathroom accessories last year and loved them so I ordered more for the master bath. Sadly Moen must have changed the style and quality. They aren't as heavy or as large. The back of the toilet roll rod is open and edges are almost sharp so toilet paper will not roll smoothly. The entire "look" is different from what I previously purchased. If they contractors hadn't thrown out the boxes these came in I would have returned them. They just look cheap. First 2 pictures are of the "new" design. Notice 1st pic shows hollow/open back. Old design are shown as 3rd and 4th pictures. Sizes are changed as follows: Old design 11" x 2 1/4" & 8 1/2" x 2 1/4". New style: 8-1/2" x 1-3/4" & 8" x 1- 3/4".
    by
    Response from MoenJun 5, 2019
    Hello KCBear and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the Moen Genta pivoting paper holder and matching hand towel bar did not meet your expectations and we hope you will contact us for warranty assistance with this product. Please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
    • DIY
    5 people found this helpful
    After a mix-up in the delivery, we finally received our new toilet paper holder. My wife is happ...
    After a mix-up in the delivery, we finally received our new toilet paper holder. My wife is happy because we are constantly getting the extra large double toilet paper rolls and the new Genta chrome pivoting toilet paper holder handles the double rolls with ease. The good part is the new roller can use the same mounting holes as the old roller making installation simple. Only problem is the new roller mount is round and smaller and I had to sand and paint the spot around the old square toilet paper holder. Its nice to lift up and drop on the new roll. Would recommend.
    by
    • Recommended
    Please see my review of the Genta 18 inch towel bar and cautions about very carefully leveling an...
    Please see my review of the Genta 18 inch towel bar and cautions about very carefully leveling and placing the paper template that is part of the instructions. The mounting pieces need to be plumb so drill with a small pilot hole to hit dead center on the template markings. Since this is a pivoting paper holder and the crossbar must meet the non-crossbar end piece precisely, you must pay great attention to drilling and mounting and you may have to make a very slight adjustment to the screws holding the mounts, which have a tiny bit of play in the screw holes to get the final appearance to look just right. An in-level wall could also create a slight misalignment that affects appearance but probably won't keep the pieces from engaging. Just want to make sure you approach installation with the idea of taking time to be precise to avoid time consuming mistakes.. Best to locate one end mount at a stud if at all possible for a more sturdy installation. Please note that the template shows ALL accessories in the line and the towel ring/bar is about one inch different in width. Make sure you drill the correct holes. I put a piece of tape over the towel ring location so I wouldn't accidentally pick the wrong holes. The finish quality and look of this piece is quite nice and modern like the other pieces in the line. The metal gage is more than adequate and doesn't have that flimsy feel that some less expensive bathroom accessories have. I am pretty sure this will accommodate oversize toilet paper rolls although I have not tried any. Even though this line only comes in chrome right now, that's not a negative to me since I think of chrome as the finish that is always in style and very durable and cleans to a sparkle quite easily. Price is quite reasonably for an item of this quality. My towel ring is due in about a week and then I can complete the entire powder room update. I am very pleased with the updated look.
    by
    • Recommended
    1 person found this helpful
    Well designed
    This toilet paper holder is easy to change and mounts to the wall much more securely than the cheap one that initial homebuilders installed. The arm on the Moen tp holder raises easily on one side and there is no removing middle partition as on basic holders. Many finishes to choose. I would definitely buy again.
    by
    • Verified Purchase
    The design of the pivoting arm relies on a small...
    The design of the pivoting arm relies on a small peg. Depending on where it is installed/what angle you’re reaching to get the toilet paper the arm is going to move every time and occasionally swing downward and dump the TP on the floor. It looks so good but for as much use as it gets I’m looking for a replacement. I shouldn’t have to pay that much attention when getting TP off the roll.
    by
    Response from Moen Plus SupportOct 8, 2021
    Hello Kate and thank you for the feedback you posted on the Home Depot website about the Moen Genta Pivoting Toilet Paper Holder in Matte Black model BH3808BL. We regret the issue with your paper holder. What you described is not consistent with the quality we strive to provide. For installation, technical and warranty assistance, you can call us at 1-800-289-6636. We are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
      by
        Nice trim kit for the price...
        Nice trim kit for the price
        by
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Good value for the money. Appears well made and heavy...
          Good value for the money. Appears well made and heavy
          by
          • Verified Purchase
          Nicely designed and sturdy. Was looking for something that would hold up in my kid's bathroom AND...
          Nicely designed and sturdy. Was looking for something that would hold up in my kid's bathroom AND allow them to easily change the roll when the TP was gone. Mounting was simple using the template included in the box. Finish looks nice and matches the rest of the Genta components I bought for that room.
          by
          • Verified Purchase
          Love the chrome look and easy to replace paper...
          Love the chrome look and easy to replace paper
          by
          • Verified Purchase
          Looks fantastic, high quality. Easy to install and a pleasure...
          Looks fantastic, high quality. Easy to install and a pleasure to use. Not sure why anyone would buy the old style..
          by
          • Verified Purchase
          If you haven’t yet converted to the pivot toilet paper...
          If you haven’t yet converted to the pivot toilet paper holder, you will wonder why this wasn’t thought of sooner! We purchase other Moen Genta line items and are happy with the simple look of the line. Changing paper is now something people like to do as it’s easy and fun. No more empty rolls!
          by
          • Verified Purchase
          Too big for a small bathroom.
          Too big for a small bathroom.
          by
          Response from MoenJul 12, 2021
          Hello vg and thank you for the rating you posted on the Home Depot website for the Moen Genta Pivoting Toilet Paper Holder in Chrome. We are sorry to hear that the Moen Genta Pivoting Toilet Paper Holder in Chrome did not meet your expectations. The Moen Genta Pivoting Toilet Paper Holder in Chrome has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. Our product specialists are available for pre-purchase, installation or warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time. Moen
          • Verified Purchase
          Sexy Modern & Impressive!
          I already had the "Genta" faucet, by Moen and needed a new toilet paper holder. I installed this one and it's absolutely gorgeous! I love how it just lifts (pivots) and then clicks back in place. The quality exceeded my expectations and I would certainly install another one if I needed it!
          by
            • Recommended
            Looks great, and the functionality is nice. You can...
            Looks great, and the functionality is nice. You can easily load/unload this with one hand without having to fumble around with a spring-loaded holder, and unlike the stationary arm style it keeps the roll secure in place. It took me extra time to make sure the height was right - prior to drilling - when mounting to the side of a vanity, and it would be nice if the instructions included a recommended clearance (take your time on the measurements, because if you mount it too high up and can't load a fresh roll, you'll have a bunch of holes to patch). Once I had the height necessary to clear a new roll and was able to tape the template to the side of the vanity, it was a breeze to install. I had one bathroom that mounted to drywall and the hardware that comes with it is definitely good quality. Moen made sure the hardware is worth it. Note that my centerline is 8" beneath the bottom of the counter lip, and it gives you plenty of working room to unload and load a fresh roll without pushing it too close.
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Looks great, functions great! What else do you need in a holder for your TP?
            Looks great, functions great! What else do you need in a holder for your TP?
            by
            • Verified Purchase
            • Recommended
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Loosens up
            Moen Genta pivoting paper holder keeps coming loose. The arm falls down and the paper falls off. Ive tried to tighten it several times. Customer service...ummm. they'll call back 1.5-2.5 hours. If i had known, i would have purchased a different style. Have one for my second bathroom Id rather not use. Dont need the headaches.
            by
            Response from MoenApr 20, 2021
            Hello DrQ and thank you for the feedback you posted on the Home Depot website. We are sorry to hear about your experience with your Moen Genta Pivoting Toilet Paper Holder in Chrome and the difficulty in reaching us by phone. We are still hard at work, as we all have had to transition to a work at home environment and continue to fine-tune all the requirements to answer our calls and emails from home. We would be happy to help you and show you we stand by our products. Please feel free to call us at 800-289-6636 or send us email. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday. Moen
              Toilet paper holder
              Easy to change out the toilet paper rolls. Looks great and solid, and not flimsy.
              by
              • Verified Purchase
              • Recommended
              toilet paper doe not roll smoothly since the bar that...
              toilet paper doe not roll smoothly since the bar that hold it isn’t round, Otherwise i love it!!
              by
              • Verified Purchase
              Beautiful to look at and Easy to install...
              Beautiful to look at and Easy to install
              by
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Very good product & elegant, easy installation!...
              Very good product & elegant, easy installation!
              by
              • Verified Purchase
              by
              • Verified Purchase
              So easy to add toilet paper and very stylish...
              So easy to add toilet paper and very stylish
              by
              • Verified Purchase
              It’s very sharp looking. Easy to install, use the template...
              It’s very sharp looking. Easy to install, use the template and you’ll be fine. Only took about 15 mins to install (less than that if I would have had my tools ready to go).
              by
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Showing 1-30 of 125 reviews