Hello Victor and thank you for the feedback you posted on The Home Depot website. We are sorry to hear about your experience with your Moen Wall-Mount Soap Holder in Stainless Steel, Silver. There should be an installation guide with the product and Moen on the box. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.