Fairfield 36 in. x 11 in. Self-Watering Black Polyethylene Window Box

A:  Roots and debris that have become trapped in the reservoir can be cleaned out by rinsing all of the water and contents out of the optional 3/4" drainage hole that can be drilled in the top rim of the planter per our instructions that can be found under the "product details". If you are in need of one of the plugs to block this hole once drilled please feel free to reach out to our customer service team at 1-866-363-8834.

A:  Our window boxes are manufactured with a built in overflow drain hole that allows excess water to drain from the planter preventing it from becoming over-watered or flooded.

A:  I have never had the plants end up flooded. They really thrive in this container.

A:  If a window box begins to warp or bulge it is generally due to either overloading or a drainage issue. Overloading can occur if customers use heavy fillers like gravel, rocks or traditional top soil or "Triple Mix". Our window boxes should always be filled with potting mix for container gardening that contains fillers like vermiculite and pearlite. Optionally, we also recommend using additional lightweight filler materials like styrofoam, empty water bottles with the lids on or shredded bark mulch to minimize the amount of potting mix required as well as the overall weight of the filled box. If a window box is bulging, we recommend checking the overflow drainage hole in the bottom of the box for any blockages. Once a drainage blockage is cleared, any bulging or warping should return to normal within a few days. Ultimately, if your window box is warping and these troubleshooting tips don't seem to help, please feel free to send photos to customerservice@gomayne.com and we will be happy to assist further.

A:  Mine have been outside in the sun and I don’t have any issue with staining.   Any dirt washes off easily 

A:  These window boxes are manufactured from Polyethylene which is a material has many advantageous qualities including flexibility allowing it to endure temperatures from extreme heat to extreme freezing cold and durability to last up to and beyond our 15 year warranty. One "downside" to this material however, is that the surface does have a slight porosity where very small dirt particles can become trapped. From personal experience with my own white planters, while this does seem quite noticeable when I'm right up close planting my boxes, I find once I take 2-3 steps back, this really isn't noticeable at all. If you are bothered by the trapped particles, these can be easily cleaned by using a pressure washer up good and close to the material. The power washer will blast all of those dirt particles away leaving your planter looking like new and because there is no paint or finish on our products at all there is no risk of damage to the planter from the power washer. White planters **may** stain from very highly pigmented flowers (black/dark purple wave petunia's left a few marks on mine) however most other flowers I have used have not presented this issue. Stains from flowers may be more difficult to remove but any bleach based cleaners or Mr. Clean Magic eraser typically works well on these types of stains.

A:  I've been really pleased with our 10 white ones. They clean up very easily if there's a little dirt that spills over or an occasion dead bloom gets overlooked.