AzJohn, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at Maytag_Reviews@Maytag.com at your earliest convenience with your username (AzJohn), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Maytag Social Care