Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee Twining 8-Cup Red Stainless Steel Tea Kettle. We're sorry to hear that it didn't meet your expectations. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. We would love to get this taken care of as soon as possible. We hope this helps. Have a great day!